Location(s)

Birmingham, Alabama, Cerritos, California, Doral, Florida, Henderson, Nevada, Lake Mary, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Position Summary

In this role, your essential responsibilities will include designing and developing learning content focused on technical training for Kemper P&C Claims. The ideal candidate will leverage instructional design principles and adult learning theory to develop effective training programs.

Position Responsbilities

Instructional Design

• Conduct independent, in-depth, needs analysis with business partners to identify business problems, learning objectives, level of change, or impact to staff to assess and develop plans for training delivery solutions.
• Designs content applying knowledge of adult learning theory and instructional design models to identify appropriate training media and methodologies based on audience, course content, audience location, etc.
• Selects best delivery mode (live classroom, online classroom, video tutorials and microlearning, self-paced e-Learning modules or blended) and best training methodologies (lecture, role-play, simulations, case study, self-study, OTJT, eLearning, etc.) based on the understanding developed from the in-depth needs analysis.
• Partners with subject matter experts to document and develop curriculum requirements and program designs that meet enterprise needs
• Design and develop relevant content as needed including high-level design documents, outlines, storyboards, facilitator, and student materials (PPTs, handouts, videos, podcasts, quizzes, communications, and related content)
• Create learning standards, tools, and templates for use by all learning teams
• Shares and collaborates broadly within Kemper L&D community members on standards, tools, templates, and methodology
• Designs evaluation strategies and tools to measure effectiveness, and reviews evaluations and feedback to continuously improve programs
• Analyze and apply trends and best practices in learning technologies and instructional design

Consult with learning partners

• Consult with business training teams on selection and use of online content and the use of online and virtual training tools
• Consult at all levels and areas of the business to assess learning needs, recommend training or non-training interventions, develop learning solutions, and evaluate training programs
• Partner with team members, stakeholders, and SMEs in the design and development of learning content
• Present learning solutions to all levels of leadership

Position Qualifications

• 3+ years of demonstrated and successful training and content development experience
• 1 + years insurance experience, preferred but not required
• BA/BS degree in Instructional Design, Education, HR, or related area or equivalent in education/experience
• In-depth knowledge of learning theories and instructional design models
• Lesson and curriculum planning skills
• Working knowledge of SharePoint
• Familiarity with Workday
• Basic HTML programming knowledge
• Proficiency in multi-media tools including Adobe Creative Suite, whiteboard animation, infographics, mini-videos, graphs, and eLearning authoring tools such as Articulate Storyline, Camtasia, or other eLearning authoring software and provide portfolio examples
• Understanding of learning technology standards, such as SCORM and AICC, that determine how eLearning courses are published, tracked, and interact in an LMS
• Knowledge a variety of adult learning/training methodologies (please change if needed)
• Excellent organizational and project management skills demonstrated by timely task completion and quality of deliverables
• Solid working knowledge of the Microsoft Office Suite, including Word, PowerPoint, and Excel
• Strong written and verbal communication skills
• Ability to thrive in a collaborative team environment
• Ability to manage and prioritize multiple projects, adhere to timelines, and meet project delivery deadlines
• Must be nimble and possess the ability to be change-adaptive with multiple priorities
• May include travel
• Sponsorship is not accepted for this opportunity
• The range for this position is $77,100 to $128,500. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)
• This is a hybrid role out of a local Kemper claim’s office

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.

About Organization

The Kemper family of companies is one of the nation’s leading specialized insurers. With approximately $13 billion in assets, Kemper is improving the world of insurance by providing affordable and easy-to-use personalized solutions to individuals, families and businesses through its Auto and Life brands. Kemper serves over 4.8 million policies, is represented by approximately 22,300 agents and brokers, and has approximately 7,600 associates dedicated to meeting the ever-changing needs of its customers. Learn more about Kemper at kemper.com.