Instructional Designer

Vonage Human Resources MissionWe act as a strategic partner with the business to maximize the value of Vonage’s greatest asset – our people. We embrace change and the opportunity it brings, acting as a catalyst to enable all Vonage employees to develop and contribute to their optimum potential. We leverage industry best practices. Our team is focused and committed to recruiting, developing, rewarding and retaining our high-performing global workforce.Why this role mattersOrganization Excellence (within Human Resources) partners with business leaders to transform culture and build thriving teams. We assess capability requirements, identify gaps and develop learning solutions that accurately reflect individual, team and broader organizational needs. You can join our team as an Organization Excellence Instructional Designer, providing learning and development support across a variety of initiatives and programs and for multiple / diverse organizations.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…….What You Will Do

• Collaborate with subject matter experts across functional teams to understand business objectives, capability gaps and establish baseline learning objectives.
• Design, develop and deliver engaging, fresh and impactful learning experiences tailored to address identified gaps.
• Ensure learning solutions influence positive change, align with strategic business objectives and enhance individual and organization capability.
• Design and develop courses/ solutions using instructional methods such as individual training, group instruction, demonstrations, meetings and workshops.
• Facilitate learning and development as an instructor, designer, business partner and internal consultant.
• Manage your own projects; you will have experience of the full design life cycle, from needs analysis through to design.
• Provide oversight for “off-the-shelf” e-learning courses, providing recommendations on learning paths, identifying appropriate compliance courses, and working with Learning Management System Administrator to import into LMS and market new courses.
• Support more senior colleagues on broader organization development efforts and support team projects to scale and expand availability of learning and development solutions.
• Evaluate training success through feedback, survey responses, completion reports, etc.
• Update materials and programs based on feedback.
• Remain aware of all emerging instructional technologies and make recommendations about when to adopt certain systems to continue to offer the best learning experience possible.
• Monitor and test newly published/uploaded online courses and materials with the learning management system.
• As needed, assist with delivery of training courses such as new hire orientation (conducted remotely).
• Provide support to Learning Management System (LMS) administrators as needed in troubleshooting, investigating and seeking solutions to complex issues related to course design and delivery.
• Provide Ad hoc creative support to CHRO with special initiatives and projects.
• Provide support to the HR leadership team in creation and polishing of Google Slides/Google Docs and other deliverable materials.

What You Will Bring

• Demonstrated knowledge of human behavior, adult learning theory and other factors that impact effective learning and development outcomes.
• Familiarity with learning and development methods, programs, processes, issues and considerations.
• Experience in analyzing training needs and developing training plans.
• Excellent verbal / written communication, facilitation and presentation skills.
• Experience with video editing, image editing, and rapid e-learning tools such as Articulate, Camtasia, Captivate, etc.
• Strong attention to detail and creative thinking.
• Ability to:
  • Plan, design, develop and deliver effective programs across multiple platforms (classroom, in-person, virtual, web-based, etc.).
  • Provide learning and development thought leadership to clients, managers and other stakeholders.
  • Translate learning needs into effective learning solutions through instructional design and content development.
  • Conceptualize and design training and related educational / informative material.

What Is Required For Application

• Bachelor’s Degree in Business, Industrial / Organizational Psychology, Behavioral Sciences, Human Resources, Business or related discipline.
• Prior experience (3 – 4 years) in a Learning & Development, Organizational Effectiveness, or related role.
• Prior experience (3 – 4 years) with e-learning design and development, graphic design, or related experience, developing e-learning content in Articulate or similar tool.
• Working knowledge of Learning Management System (LMS) (Saba preferred)
• Intermediate level proficiency in HTML

What Is In It For YouIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.