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Instructional Design & Technology

Instructional Designer

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  

Our Role:

Chewy is looking for a Fulfillment Center Instructional Designer, to join our Fulfillment Team based in one of our fulfillment centers. The position will design and develop on-boarding programs for new managers. In addition, this position has responsibility for creation and maintenance of leadership development programs and ongoing learning initiates which support the professional development of managers and TMs within the FC. Frequent independent judgments are essential. The person in this role is also required to perform all tasks in observance of Chewy’s brand and strategy and adhere to our Operating Principles and FC standards.

What You’ll Do:

  • Design new manager on-boarding and team member professional development in a variety of presentation methods and applications to appeal to adult learning styles
  • Conducts needs analysis, planning, manages the design, development, and execution of manager training programs. Assesses and reports results.
  • Ensure effective impact of our learning solutions by gathering feedback from participants
  • Ensure learning solutions are as engaging as possible
  • Partner with key stakeholders to deliver customized learning solutions as appropriate
  • Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
  • Facilitate training programs to support development of lead, manager, and specialty team roles in Customer Service
  • Build training plans and curriculum road-maps and determine project milestones, forecasts completion dates; identify project risks and issues, devise contingency plans to mitigate risks, informs management of accomplishments, plans and deliver project summaries
  • Benchmark best practices and emerging trends to make recommendations on curriculum design, development, tools and technologies
  • Consult with business units to assess learning needs including scope; identify and propose appropriate delivery methods for new and existing training programs.
  • Proficient in deploying learning content within a LMS – Learning Management System. Ideally Adobe Captivate Prime

What You’ll Need:

  • Minimum of a bachelor’s degree in a related field
  • Three (3) years’ of experience in developing and managing training required
  • Three (3) years’ of experience in being a supervisor/lead team of instructional designers required
  • Strong experience in project management
  • Able to lead and mentor a team
  • Have interpersonal skills to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Demonstrated ability to translate business needs into strategic initiatives and drive them to successful outcomes
  • Well-versed in training, talent, and development subject matter
  • Strong experience in all Microsoft office products and training technology platforms
  • Ability to be flexible to business needs and adjust/compromise plans as needed
  • Position may require travel


  • Master’s degree in Arts/Sciences (MA/MS) Human Resources, Training or related field preferred
  • Certifications in leadership and executive coaching and facilitation of development programs (DDI preferred), leadership assessments, Change Management (Prosci preferred) and/or OD are all strongly preferred
  • Previous experience in warehousing and/or other high-volume service-oriented industry

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

If you have a question regarding your application, please contact HR@chewy.com.

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About Organization

At Chewy, our mission is to be the most trusted and convenient destination for pet parents (and partners), everywhere. We view pets and pet parents as family, and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, growand unleash your fullest potential.

Launched in 2011, we offer the personalized service of a neighborhood pet store alongside the convenience and speed of e-commerce. Customers love shopping our wide selection of products of more than 100,000 products (including our Private brands and prescription Rx food and Rx medication products), which we offer at competitive prices, fast 1-2 day shipping and around-the-clock convenience that only e-commerce can offer.

Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need.

As an e-commerce company, product innovation drives our operations, and our team is constantly striving to find new and better ways to improve our customers’ experience. From an easy-­to-­navigate website and highly rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.