Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

Design, develop and deliver training programs, instruction, and manuals for all aspects of the business for both new and existing employees. Assist with development of training objectives such as enhancing business performance, support new training initiatives and leadership development.

Candidate should have strong content knowledge, experience in presentation and knowledge of instructional design that is results driven. Ability to assist in developing and writing innovative and interactive learning content to meet business objectives in both classroom, virtual and eLearning environments.

Principal Duties

• Create engaging learning activities and compelling course content that enhances retention and transfer
• Work with subject matter experts and identify target audience’s training needs
• State instructional end goals and create content that matches them
• Visualize instructional graphics, the user interface and the finished product
• Conduct instructional research and analysis on learners and contexts
• Apply tested instructional design theories, practice and methods
• Provide exercises and activities that enhance the learning process
• Create supporting material/media (audio, video, simulations, role plays, games etc.)
• Decide on the criteria used to judge learner’s performance and develop assessment instruments
• Maintain project documentation and course folders
• Performs related duties as assigned by supervisor

Education And Experience Requirements

• Four-year college degree preferred with certification or related course work demonstrating proficiency in writing or instructional/interactive design technology a plus
• Experience with conceptual and instructional design methods and specifically with delivering existing materials and developing new learning content.
• Previous facilitation experience required
• Experience in designing curricula in a financial services environment
• Experience with eLearning Authoring Software such as Captivate, Articulate or other authoring tools required
• Editing and publishing experience preferred

Knowledge, Skill and Ability Requirements

• Demonstrated verbal, written, organizational, and presentation skills required
• Organized and detail-oriented
• Strong oral and written communication skills
• PC experience, MS Office, Word, Excel, PowerPoint
• Lesson and curriculum planning skills
• Ability to organize, prioritize, adapt to changing business needs, and to work independently as well as part of a team
• Comfortable performing multifaceted projects in conjunction with day-to-day activities and meet goals and deadlines.

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties as necessary.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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About Organization

Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions — it's about people.