Do you enjoy creating innovative, engaging, and interactive content within a variety of training solutions? Victra is Verizon’s trusted business partner and largest premium retailer in the United States. As a Manager of Instructional Design & Coordination, you will be a part of a winning culture and fun atmosphere that supports creativity and growth. In this role, you will work closely with internal and external teams to apply learning strategies within a high-volume retail environment.

Your Focus (Job Duties And Responsibilities)

You understand that developing creative content while keeping brand consistency for all training initiatives will keep employees engaged and motivated to learn. You are a steward of culture, organizational effectiveness, talent, and change. Not only will you develop training philosophy, policies, and processes, but you will also work within a diverse workforce to drive our values that include Performance, Collaboration, Celebration, Integrity, and Innovation. You will also:

• Serve as a project lead on all new training course developments, working with stakeholders and the instructional design team to ensure deadlines are communicated, prioritized, and met.
• Develop and execute a training curriculum strategy to prepare employees and stakeholders with the necessary skills and knowledge to successfully execute their job responsibilities.
• Oversee the design and standardization of training content and course objectives for various instructional formats, including e-learning, compliance, and ILT-field training.
• Assess and advise management on the effectiveness of trainings
• Work cross-functionally with other departments on training-related opportunities
• Develop and adapt training content to the target of training initiatives that may range from a single store training to larger formats such as summits, conferences, management training, etc.
• Actively participate in ongoing feedback loops and innovate/implement changes as needed.
• Oversee and support all training coordination processes including class communications and logistics, reporting, LMS oversight, offshore training support, etc.
• Contribute to new training program design and existing program enhancements
• Other job-related duties as assigned

Your Background (requirements)

We look for the Manager of Instructional Design & Coordination to have strong knowledge of how to create world-class, tier-one content. We look for you to bring instructional design expertise in the areas of needs assessment, content design and development, and evaluation. We also look for the Manager of Instructional Design & Coordination to bring:

• Bachelor’s degree in education, human resources, or relevant field. Master’s degree is desirable. Equivalent industry experience will also be considered
• 3-4 years of work experience as a in training and facilitation, retail/hospitality background highly desirable
• LMS Management experience required
• Strong writing and record keeping ability for reports and training manuals
• Knowledge of best-practice development and authoring tools, up-to-date understanding of learning management system and web-delivery tools
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job, or in-classroom training, e-learning, workshops, simulations, etc.)
• Thorough understanding of adult learning principles, training standards, methodology and tools
• Excellent presentation and public speaking skills

Physical Requirements

• Ability to sit and stand for extended periods of time
• Travel various up to 30%

Equal Opportunity Employer

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

About Organization

We live in the mobile age. Mobile technologies have transformed the way people live, work, learn, travel, shop, and stay connected. Acting as a control center of people’s lives, mobile technologies are expanding the boundaries of what’s possible and advancing the quality of life at home, in the office, and on the move.

Victra is a privately-held company headquartered in Raleigh, North Carolina. As Verizon’s largest exclusive authorized retailer operating nearly 1,500 stores in 49 states, we are at the heart of this ongoing transformation. We empower our guests to live better lives by expertly connecting them with the right products and solutions in a caring, fun, and trustworthy manner. Our work and performance are guided by our core values -- Performance, Collaboration, Integrity, Innovation, and Celebration.

Every day, our guests bring us their questions and challenges. We offer the right solutions for their needs and open their eyes to new opportunities. We are passionate about supporting our guests’ journeys every step of the way, with prompt services and memorable experiences that allow us to forge a long-term bond that is gratifying to us and essential to them.