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Instructional Design

Instructional Designer

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range TBD  


The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Since our founding in 1991, Zwicker has carefully expanded its operations to include 38 offices all across the country and over 900 employees. Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States. 

Zwicker & Associates, P.C. is currently seeking a passionate, experienced Instructional Designer (fully remote) who can create, deliver and oversee educational materials for employee growth or career development. The candidate must have a foundational understanding of instructional design models that produce impactful, measurable results, such as increased employee engagement and improved retention. They must also be able to foster a collaborative, productive learning environment that captures the audience’s attention and helps them meet their development end goals. The role has significant interface with many levels of the organization. As such, the candidate must be able to build and maintain strong business relationships. This role will report to the VP of Learning & Development.


  • Analyzes client source content, target audience demographics, job tasks, and learner environment to identify learning objectives and appropriate instructional strategies
  • Creates design documents to specify performance or behavioral objectives, sequencing of instruction, course content, source materials, and instructional strategies based on needs analysis and target audience
  • Designs and develops training based on agreed upon design to support the various training delivery modalities utilized at Zwicker
  • Applies advanced adult learning theories into practical, application-based learning strategies
  • Acquires and applies new technology skills to instructional design practice
  • Utilizes a broad range of interactive, creative and intuitive instructional methods, including but not limited to simulations, games, hands-on activities, interactive case studies, role-plays, and assessments
  • Works collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives for all programs
  • Develops comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness
  • Manages and administers Zwicker’s Learning Management System – COMPASS
  • Remains a thought leader in instructional design and innovation

Competencies Required 

  • Welcoming demeanor
  • Collaboration and teamwork
  • Business acumen 
  • Execution 
  • Communication 
  • Ethical practice 
  • Critical-thinking 
  • Comprehension  

Minimum Qualifications 

  • Three plus years of experience designing and developing adult learning training and programs
  • In-depth understanding of instructional design models and learning theories
  • Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives
  • Proficiency in course authoring and distance learning tools including: Articulate 360 (including RISE), Camtasia, Captivate, LeaderGuide Pro/George, Adobe Photoshop, Adobe Acrobat Pro, Zoom (or a similar virtual learning platform)
  • Ability to navigate Learning Management Systems (experience with Docebo is a plus)
  • Experience with AI, graphic design, video, micro-learning, responsive design, gamification, simulations, animation/motion graphics is a plus
  • Strong project management skills 
  • Strong working knowledge of SharePoint and Microsoft Office

Physical Qualifications 

  • Be able to lift 5 lbs. or greater 
  • Be able to sit 90% of the work day at times 
  • Be able to bend at the waist and be mobile when needed  
  • Be able to read and comprehend position-specific documents and correspondence 
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing (e.g. applicants, managers, employees) 
  • Be able to operate a computer, phone and/or equivalent devices 
  • Be able to complete a minimum of a 40-hour workweek schedule 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.


About Organization

Zwicker & Associates, P.C. has been providing an extensive range of legal services to the financial services industry since 1991. The Firm's practice is concentrated on the preservation and promotion of creditors'​ rights. The Firm's services include Bankruptcy, Commercial Collections, Consumer Collections and Litigation.