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Instructional Design

Instructional Designer

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  

In your role as Instructional Designer at The North West Company (NWC), you design and develop engaging learning experiences for employees across all NWC banners. In this position, the individual will develop learning resources and programs that will support, develop and enhance an employees’ capabilities while supporting business goals and needs.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighborhoods markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role:

  • Develop needs analysis and assess skill gaps to determine learning requirements
  • Design, develop, evaluate and maintain in-house learning and development programs
  • Collaborate with subject matter experts to assess needs and to create training materials
  • Build, upload and maintain internal and external courses to the LMS
  • Manage delivery of training in non-LMS solutions
  • Collaborate with Operations to deliver and assess curriculum for key programs such as Management in Training and frontline associates
  • Collaborate with business partners to develop and maintain store training and support tools
  • Collaborate with the Recruitment team to design and support onboarding programs;
  • Facilitate or co-facilitate learning programs as required
  • Remain current on latest learning and development trends and best practices

Desired Skills & Experience:

  • Minimum 3 years of related experience in analyzing, designing, developing, implementing and evaluating blended learning programs
  • Certificate in Adult Education (e.g. CAE, CACE/PDAL), Instructional Design, eLearning or equivalent an asset
  • Strong working knowledge of design and authoring software such as Adobe suite and Articulate 360
  • Strong written communication skills and technical writing experience
  • Excellent interpersonal skills with the ability to communicate effectively with all levels of staff
  • Relationship building skills to establish partnerships with internal customers, experts, stakeholders
  • Experience working on multiple priorities in a deadline driven environment
  • Strong organizational, planning and time management skills
  • Experience with systems such as learning management systems
  • Fundamental understanding of project management
  • Understanding of retail and/or grocery operations an asset
  • Experience working with diverse cultures
  • Ability to speak a second language (French, Spanish, Indigenous language) an asset; and
  • Ability to travel as required.


NWC Training Centre – 657 Century Street, Winnipeg, Manitoba (on-site)

Reports to:  

Manager, People Development (Learning Design)

We create a collaborative and constructive culture by:

  • Being Enterprising • Committing to our Customer • Working with Passion • Leading and Developing Others • Demonstrating Respect and Inclusivity • Building Trust

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to: all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

You may include your resume and cover letter together as a single document. A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

For Internal Applicants only

Salary Grade: COR008

NOTE: Prior to applying, an internal employee MUST obtain a written endorsement email from their current Manager or Manager – once – removed and provide this to the recruitment team before they can be considered for opportunities. If an existing employee is selected for a posted position, they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This opportunity adheres to the Distribution job posting guidelines.