Location Designation: Hybrid – 3 days per week

Be part of a dynamic team shaping the future of talent at New York Life. As part of Human Resources, you’ll contribute to a comprehensive strategy that attracts, develops, and retains top talent. Whether it’s identifying future leaders, crafting engaging learning experiences, or fostering a vibrant workplace culture, your work directly empowers individuals and fuels the company’s growth. Join us and play a vital role in making New York Life a destination employer for generations to come.

This is an exciting opportunity to join New York Life’s (NYL) enterprise Talent & Leadership Development Center of Excellence. This team has a strong legacy of developing employees at all levels of the organization; equipping them with foundational and emerging skills required to role model our company values and deliver on optimal business outcomes.

The Learning & Development team is seeking a creative and experienced Senior Associate, Instructional Design to join their team. The successful candidate will have demonstrated experience designing and delivering impactful training programs for employees at all levels of the organization, from early career to senior executives; ensuring that content and programming aligns with the company’s priorities, values, and leadership behaviors.

As a key member of our Learning and Development team, you will be responsible for developing cutting-edge instructional materials, integrating emerging technologies, and ensuring that our learning solutions meet the evolving needs of our organization and its employees.

This position reports to the CVP, Management & Leadership Development.

What You’ll Do

• Learning Experience Design: Continually evaluate and optimize the learning experience at NYL; leveraging various and emerging learning formats and technologies (including live, virtual, e-Learning, GenAI, etc) to appeal to unique learning preferences, accelerate learning outcomes and enable upskill in the flow of work.
• Content & Program Design: Define and leverage learning objectives to design and develop training programs, content and supporting materials that are optimized for scale and impact and support design of training programs on Gen AI to skill all levels of employees and managers. Support the design and delivery of a robust manager development curricula for all levels of manager (emerging and new manager, experienced manager and senior leaders). Utilize a variety of learning modalities: self-directed, instructor-led, or blended to upskill employees in foundational and advanced skills and capabilities required to support NYL’s future ambitions. Create robust and intuitive supplemental toolkits that can be leveraged to reinforce and scale impact of learning experiences.
• Evaluation and Optimization: Conduct needs assessments and analyze data including learner feedback and quantitative data to continually improve existing NYL learning content to remain current and impactful. Leverage your external perspective and industry best practices/trends to regularly enhance instructional design strategies and practices within the organization.
• Project Management: Lead complex instructional design projects and programs from conception through post-launch evaluation, ensuring timely delivery and adherence to project scope and deliverables. Collaborate with subject matter experts (SMEs), stakeholder and cross-functional teams to gather requirements, define learning objectives and ensure alignment with business needs. Manage multiple content design projects simultaneously while maintaining high standards of quality and accuracy.
• Mentorship: Provide regular guidance and share best practices with colleagues to promote development and continuous learning within the team.

The ideal candidate is comfortable working in a dynamic and fast-paced environment. They are an adult learning expert and a creative and strategic problem solver with a passion for excellence.

What You’ll Bring

• Bachelor’s degree in Instructional Design, Learning and Development, or a related field preferred.
• Minimum of 3-5 years of experience in instructional design, with a proven track record of creating effective learning experiences designing impactful learning solutions for employees at all levels, and ensuring alignment with company priorities and values, is essential.
• Demonstrated experience with a portfolio of completed projects showcasing innovative instructional design, technology integration, and impactful learning solutions for diverse organizational levels, aligned with company priorities and values.
• Strong interest in emerging technology and its application within a learning environment.
• Proficiency in e-learning authoring tools (e.g., Articulate Rise, Vyond, Synthesia, etc), Learning Management Systems (LMS), and emerging technologies (e.g., GenAI).
• Strong project management, communication, and collaboration skills. Ability to think critically, solve problems, and adapt to changing requirements.
• Passion for innovation and a commitment to staying informed on the latest advancements in AI technologies and training methods.
• Strong analytical and problem-solving abilities, with a track record of measuring and evaluating the success of learning initiatives and experiences.

Pay Transparency

Salary Range: $77,500-$101,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 91542

About Organization

New York Life Insurance Company