About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to over 8,300 employees and generated over $1 trillion in sales for millions of merchants in 175 countries. 

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion
• Embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

About the role

The mission of the Education & Enablement team is to educate the Shopify ecosystem with strategic content across the customer journey, allowing learners to thrive in their roles. We oversee the creation of educational content by creating courses, learning paths, and verified skills to best meet the needs of our merchants and partners.

We are looking for an Instructional Design Lead to join our team. In this role, you will spearhead the design and development of engaging educational content that empowers our learners and meets the diverse needs of the Shopify ecosystem. 

Responsibilities

• Collaborate with the Education and Enablement leadership team, as well as the wider Revenue Organization, to define the future direction of our initiatives and deliver impactful solutions for our partners and merchants.  
• Provide leadership, mentorship, and coaching to your team, empowering them to enhance their skills and achieve their individual goals.  
• Own the learning design and credentialing strategy and create a consistent framework to ensure valid and reliable assessments and testing that ladder into the program. 
• Streamline operational processes, optimize content development through AI and prioritize rapid launches and maintenance. 
• Regularly evaluate the effectiveness of instructional content through assessments and participant feedback, making iterative improvements as needed.  
• Proactively build strong partnerships with business stakeholders, utilizing a consultative approach to influence and align differing perspectives.  
• Source and manage relationships with vendors, freelancers, and agencies as necessary to enhance our educational offerings.  
• Stay updated on industry trends and technological advancements to continuously improve instructional design practices.   

Qualifications

• Experience in education & enablement with strong program and project management skills.  
• Leadership experience, with proven ability to lead and inspire a team toward achieving strategic goals.  
• Experience with exam development including blueprints, item writing, and analysis.
• Proficient in learning development tools,  instructional design best practices,  and using AI for content development. 
• Proven track record in building a credentialing program aligned to business goals and customer needs
• Experience scaling customer education programs that serve multi-faceted audiences effectively.  
• Strong project management capabilities, with a track record of prioritizing and managing multiple initiatives simultaneously.  

We hire people, not resumes. If you think you’re right for the role, apply now.