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Instructional Design

Instructional / Content Designer

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  

The Role

As an Instructional / Content Designer on the Client Learning Design (CLD) team, you will design, develop, and deliver a variety of digital content and learning solutions for external clients using the Wealthscape(SM) platform, including online help, eLearning, and job aids.

The Team

The CLD team is focused on new innovations and methodologies to close learner gaps by providing meaningful content and learning experiences for our clients. In this role, you will collaborate with fellow instructional / content designers, subject matter experts (SMEs), trainers, and other cross-functional business partners to build these high-quality experiences.

The Expertise and Skills You Bring

  • 3-5 years in content design or instructional design
  • Strong written and verbal communication skills
  • Ability to learn quickly and simplify complex concepts for target users
  • Effective time management, organization, and prioritization skills
  • Ability to balance multiple projects and tasks simultaneously
  • Understanding of Agile and design thinking concepts a plus
  • Experience with HTML a plus
  • Experience in financial services and Wealthscape a plus
  • Bachelor’s degree in English, Communications, or related field preferred

The Value You Deliver

  • Being customer focused through content design and delivery
  • Make content design decisions following analysis, feedback, and input you have collected and received
  • Value and implement team and strategy standards, styles, and templates to write accurate, well-designed, and effective content
  • Actively collaborate with other team members to ensure a consistent, unified approach to content solutions that reflects our team brand
  • Effectively run projects and consistently meet deadlines while demonstrating accuracy, attention to detail, and ownership of projects from start to finish
  • Participate in discussions for topics outside of day-to-day writing and development, such as emerging learning theories/approaches, analytics, user experience, and other relevant areas
  • Samples of previous content design or instructional design work
  • Samples of previous content design or instructional design work

About Organization

Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $12.6 trillion, including discretionary assets of $4.9 trillion as of December 31, 2023, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 77 years, Fidelity employs more than 74,000 associates with its headquarters in Boston and a global presence spanning nine countries across North America, Europe, Asia and Australia.