As the Head of Learning Experience Design, you will be shaping and actioning what we teach and how we teach it. This is a pivotal role leading the research, design, build, and iteration of courses and programs across our 3 business lines (B2C, University Partnerships, and B2B) to deliver exceptional learning and student outcomes. You will lead a talented team of individuals with a mix of teaching, research, and learning science backgrounds across instructional design, content operations, and quality assurance roles that design, build, and evaluate the Springboard learning experience. You will be expected to be an influential cross-functional leader who collaborates with many other roles including internal teams (Product, Engineering, Program Success), SMEs (both internal and external), and of course, our community of students, mentors, and coaches.

Principal Responsibilities

• [Builder] Design, launch and iterate on Course offerings to deliver exceptional learning and student outcomes
• [Collaborator] Partner closely with Product, Engineering, Program Success, Operations, Analytics and GTM functions to harness learning design expertise for broad biz impact
• [Instructional Design] Grow, manage, and lead a team of instructional designers who will develop new courses or improve the ones we deliver
• [Content Operations and Quality] Ensure all content meets quality standards and ensure tight feedback loops with student-facing teams to gather, prioritize and act on feedback to improve course quality
• [Strategist] Define and rally around a vision for learning strategy informed by shifts in L&D, the tech skills and hiring landscape, learning design best practices, and consumer needs
• [Customer-Focus] Ensure tight understanding of the various student personas and designing learning experiences that align with those personas
• [Learning Science] Bring your background in working with education technology products to collaborate with product managers and designers to best apply learning science to create interventions that improve student outcomes.
• [Gen AI] Leverage experience with GenAI to drive business impact through learning design process efficiency and creating more scalable learning experiences

You have:

• 8+ years of experience with course/curriculum/learning design
• 5+ years of people management experience with responsibility for business results in a fast-paced, multi-function environment and global teams
• A Master’s Degree, ideally in Education, Education Technology, Instructional Design, Data Science, or a related field
• Baseline competence with Gen AI technology and use cases in learning design
• Experience managing or building a framework to measure learning outcomes and effectiveness for various scenarios with a keen ability to understand, analyze, and communicate learning data
• Platform and LMS admin experience
• An uncanny ability to keep existing work on track while improving it and launching the next version – comfortable launching imperfect things and taking tough decisions on priorities
• Openness to working globally-friendly times
• Passionate about serving adult learners and their needs

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds, and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.