About Slate

Slate is a new US Electric Vehicle company transforming the battery electric vehicle space.

Slate Head of Customer Education Repair & Maintenance 

Who we are looking for:

We seek an enthusiastic, experienced Leader of Slate University to build and lead our game-changing approach to open-source content for customers to enhance their ownership experience. This is an exciting opportunity to join a startup company and shape a critical pillar of our go-to-market strategy. As the Lead, you will drive the strategy and ecosystem development for the educational content and delivery for Slate shoppers, customers, technicians, and partners. The ideal candidate will be a builder who deeply understands electric vehicle purchasing behavior insights and barriers to adopting a new EV, is passionate about customers and anticipating their questions and concerns, is a natural collaborator, a process and team builder, and a gritty entrepreneur who makes things happen. 

What you get to do:

• Strategic Planning and Vision: Develop and implement a strategic plan for Slate University, aligning with the company’s goals and objectives.
• Content Development and Management: Oversee the creation, curation, and maintenance of high-quality video content covering all aspects of the Slate customer journey. Collaborate with subject matter experts to ensure accuracy and relevance of the content.
• Project Management: Lead the project from inception to completion, ensuring timely delivery of all components. Coordinate with cross-functional teams, including marketing, accessories, inside sales, customer success, service operations and digital to deeply integrate Slate University into the overall customer experience.
• Customer Engagement and Support: Ensure user-friendly interfaces and navigation for the online library. Gather and analyze customer feedback to continuously improve the content and user experience. Develop support materials and resources to assist customers in utilizing Slate University effectively.
• Training and Development: Train internal teams and stakeholders on the use and benefits of Slate University. Create training programs and materials for stakeholders to maximize their understanding and use of the video content.
• Marketing: Collaborate with the marketing team to promote Slate University to potential and existing customers. Drive marketing strategies and campaigns to increase awareness and usage of the platform.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) to measure the success and impact of Slate University. On occasion, prepare regular reports and presentations highlighting progress, achievements, challenges, and areas for improvement.
• Innovation and Continuous Improvement: Stay updated with industry trends and best practices in online education and electric vehicle adoption. Identify opportunities for innovation and enhancement of the platform to keep it relevant and valuable.
• Compliance and Quality Assurance: Ensure all content complies with industry regulations and company policies. Implement quality assurance processes to maintain high standards of content delivery.

What you bring to the team:

• 15+ years of experience in customer service in discretionary consumer goods with a strong preference for experience in direct-to-consumer automotive.
• Demonstrated success in understanding and anticipating customer questions and problems, particularly for a new Electric Vehicle.
• An ability to thrive in an ambiguous, entrepreneurial environment and adept at working from a clean sheet without legacy constraints or pre-defined processes.
• Demonstrated success building a program and team from scratch.
• A deep passion for educating customers and partners in all aspects of electric vehicle ownership and creating solutions that increase customer satisfaction.
• Experience with digital tools in the service of customer satisfaction and education including an understanding of video production and editing.
• Experience with the barriers to electric vehicle adoption and developing creative solutions to overcome those barriers.
• Resilience – a curious, fast learner, who takes ownership of their role, with the ability to identify and resolve issues quickly and effectively.
• Ambiguity – comfortable with making decisions without full information, learning quickly, and adjusting.
• A bachelor’s degree in a STEM-related field is preferred but not required. In lieu of a bachelor’s degree, 20+ years of work experience in multiple functions and work environments resulting in increased levels of responsibility and impact is required.

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Base Salary: US National- $141,364.5000 – $188,486.0000 

We want to work with people that reflect the communities in which we operate:

Slate is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Slate is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at ta@slate.auto or you may call us at 617.909.6275