Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

At Aetna, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Group Retiree Solutions (GRS) is a core component of the Aetna Medicare Organization. Our vision is to develop an industry-leading group retiree health care business by delivering unrivaled value to our plan sponsors and members alike. We aspire to provide personalized, member-centric care that treats retirees like human beings during a sensitive chapter in their lives. We work as a strategic partner that is uniquely committed to helping our clients reach their benefit goals. Imagination, innovation, accountability, and teamwork, with an emphasis on structure and process, drive us to deliver unparalleled results.

GRS is seeking to hire a new Learning & Training Lead within the Strategic Business Initiatives (SBI) Team that will manage and execute on our learning and training initiatives across the organization.

This individual serves as the subject matter expert for GRS learning initiatives and will be responsible for:

• Assessing learning needs across GRS in partnership with internal and external partners.
• Developing annual GRS Learning Roadmap based on needs and prioritizing/aligning needs to GRS departmental goals and the broader organization.
• Ensuring colleagues across GRS are effectively trained on regulations, new products, processes, tools, programs, and enabling our teams to become aware of / stay aligned with organizational goals.
• Leading cross-department initiatives to foster collaboration and merge expertise on important learning topics (ex: Advance Notice).
• Fostering cross-team collaboration by creating platforms for knowledge sharing including facilitating workgroups to bring together colleagues from different teams to solve for shared needs.
• Supporting compliance and regulatory training needs and ensuring all colleagues are trained on CMS compliance with MA regulations and guidelines.
• Building and maintaining a library of content (GRS Learning Library) and managing this centralized repository of GRS learning materials, guides, and resources. This includes onboarding content and templates.
• Fostering an environment of learning and development by promoting professional growth by tracking and sharing leadership development programs across GRS platforms (GRS Learning Library and in the GRS Newsletter).
• Research and collaborate with external vendors to identify and evaluate potential training opportunities for the team.
• Leading Annual Aetna Group Medicare Broker Certification Program, which includes:
  • partnering across Group Medicare, Legal and Compliance to update annual training content.
  • developing annual story boards, providing completion reports, troubleshooting user access issues,
  • developing and communicating program status to leadership teams.
  • leading all facets of our external vendor partnership with platform vendor.
• Managing the GRS SharePoint site and collaborating across the organization to ensure the information on the SharePoint site is engaging and effective in helping our teams achieve goals.
• Leading annual SharePoint content reviews and shaping overarching strategy for site resources, tools to promote increased utilization of these resources.

This individual is a critical member of the GRS Strategic Business Initiatives team and is integral in delivering on our commitment to offer seamless execution across our internal learning and training experiences. The ideal candidate is a motivated, dependable, self-starter who possesses an enterprise mindset, thrives from team collaboration, and is experienced in learning/training and project management.

We support a hybrid work environment. If selected and you live near a suitable work location, you may be expected to comply with the hybrid work policy. Under the policy, all hires for in-scope populations should be placed into a hybrid or office-based location, working onsite three days a week.

Required Qualifications

• 7+ years of experience managing projects and initiatives.
• 2+ years experience in leading learning / training sessions.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent critical thinking and project management skills.
• Proven ability to deliver and communicate results in fast-paced environments.
• Experience building out curriculum based on organizational strategy/goals.
• Problem-solver and independent thinker, with track record of meeting team objectives and business goals.

Preferred Qualifications

• Track record of creating consensus for change and implementing process improvement strategies.
• Advanced skills in MS Office.
• Well-rounded business acumen with excellent analytical and project management skills.

Education

• Bachelor’s degree preferred/specialized training/relevant professional qualification.

Pay Range

The Typical Pay Range For This Role Is

$66,330.00 – $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 02/10/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About Organization

CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.

Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day. Follow @CVSHealth on social media.