Summary
The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills
necessary to run profitable stores with high brand standards. Field Training
Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers, Training Center Associates, and Learners they support.
Key Duties And Responsibilites
- Use communication, coaching and feedback skills to deliver training programs.
- Manage all aspects of the learning experience, including: application check scheduling, supply orders, facilitation, and evaluation of learners.
- Provide feedback (both written and verbal) throughout the training program.
- Communicate progress to field representatives within appropriate timeframes.
- Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner.
- Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.
- Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team.
- Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards.
- Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes.
Education And Experience
Education: Bachelors/4 Yr Degree
Years Of Relevant Work Experience: 3+ years
Years Of Management Experience: 3+ years
Certification / Licenses: CPLP, SPHR, PHR, APTD, CPTD
Specific Knowledge And Skills
- Adept and leveraging technology for communication
- Strong skills using the Microsoft Office Suite (Word, PPT, Excel)
- Previous Operations experience in a retail or restaurant environment
- Previous experience as a Multi-Unit Manger or high volume single store
location preferred
Pay: $70,000.00 – $80,000.00 Annual
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Change Initiative For Hiring.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link
About Organization
7-Eleven introduced the world to convenience. And in return, the world made us the #1 convenience retailer. It started with a simple idea – give customers what they want, when and where they want it. That was 1927. And what started on a single ice dock in Dallas, Texas, has since grown to more than 70,000 locations in 18 countries around the globe. The idea may have been simple, but it started a retail revolution.
