As a facilitator on Stripe’s People Development team (part of the Talent & Development organization), you will play a vital role in delivering exceptional learning experiences for Stripes, with a particular focus on manager development. This role requires extensive facilitation expertise and the ability to engage participants at all levels in a dynamic learning environment. The ideal candidate is a proactive self-starter with extensive experience in facilitating both virtual (Zoom) and in-person sessions, ensuring a supportive and productive atmosphere that supports Stripe’s mission and operating principles. Though the primary focus of this role will be facilitation, we are seeking a candidate with experience across all aspects of people development work, including high quality content design and effective stakeholder engagement.

About the team

In this role, you’ll be reporting into the People Development team, a sub-team under the Talent & Development function along with Talent Management and New Hire Programs.

What you’ll do

Responsibilities

Facilitation Excellence

• Facilitate regular live, virtual sessions from the “Manager Development Product Suite”, a series of development offerings for Stripe managers at varying levels of complexity
• Partner with the New Hire Programs team to occasionally facilitate new employee onboarding sessions (Stripe 101) live & in-person for from our HQ office in South San Francisco 
• Support emerging high-priority facilitation needs, including leadership onsites and team development experiences
• Employ advanced facilitation techniques to create an interactive and productive learning environment, ensuring participants are actively involved and engaged 

Content Delivery and Design 

• Deliver high-quality content while drawing on adult learning principles and best practices in facilitation to ensure information is effectively conveyed and retained
• Take the lead on adapting and iterating existing materials, ensuring they meet the evolving needs of participants and reflect Stripe’s latest strategy 

Program Implementation

• Partner with various stakeholders across the organization to align facilitation efforts with key business objectives and learning goals, ensuring that each session supports Stripe’s broader strategy.
• In partnership with operations partners, evaluate the effectiveness of facilitated sessions through participant feedback and assessment metrics and implement feedback in service of continuous improvement

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, we encourage you to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 6-10+ years of professional experience facilitating complex content (Zoom and IRL) to audiences of varying seniority with a focus on leadership development
• Strong understanding of adult learning principles and how to apply them in a facilitation context
• Extensive instructional design experience, building and iterating content in support of business goals with a strong eye for aesthetic design and branding
• Exceptional written and verbal communication skills, with a talent for making complex concepts accessible to participants
• Strong collaboration skills, capable of working with cross-functional teams and managing stakeholder expectations
• Ability to thrive in a fast-paced, self-directed, and performance-driven environmen
• Ability to build and maintain trusting relationships with business leaders and key partners across the organization.
• Exceptional interpersonal skills: demonstrates effective listening, user needs assessment skills with the ability to synthesize data collected and identify the root problem causes and drive resolution.
• Proven ability to make judgment calls and sound decisions, demonstrating strong accountability, confidentiality and professionalism
• Strong attention to detail and quality in support of effective, flawless delivery of content

Preferred Qualifications

• Experience facilitating strategy sessions and/or leadership development experience for senior leaders up to the C-Suite level

Hybrid work at Stripe

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. 

Pay and benefits

The annual US base salary range for this role is $140,000 – $210,000. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.