What you can expect

The Enablement Manager, Partner Learning & Content Experience plays a critical role in shaping the partner experience through content governance, discoverability, and engagement across our Partner Portal. This role ensures that Zoom’s partners have easy access to high-quality, relevant, and up-to-date content and learning, empowering them to succeed with Zoom’s solutions.

About the Team

This role collaborates closely with partner content managers, enablement teams, and learning specialists to curate, structure, and optimize partner training materials. It will drive best practices for content management, maintain content integrity and accessibility, and implement scalable experiences that align with business goals.

This role requires a partner-first mindset with a focus on how effective content and curation will scale, grow and improve our partner engagement. The ideal candidate will have proven expertise in learning experience design, content management, and partner education.

Responsibilities

Enhancing Content Governance & Organization:

• Develop and enforce content governance standards in alignment with the overall Revenue Organization standards. This ensures a consistent and high-quality partner content and learning experience.
• Own the evaluation of internal assets to determine their relevance for partners. Review incoming content in Seismic and collaborate
  with content owners to advocate for the approval of assets suitable for partner use.

Improving Learning Experience Design & Optimization:

• Define content organization strategies that support personalized and role-based learning for partners.
• Improve content tagging, metadata usage, and navigation to enhance the findability and usability of partner resources.

Enhancing Partner Content & Learning Effectiveness:

• Use engagement data and feedback to refine the partner content experience, ensuring learning materials resonate with partner audiences.
• Analyze content performance within the LMS and Partner Portal and recommend improvements based on adoption trends.

Providing Platform & Content Support:

• Act as an LMS and Partner Portal content administrator to ensure seamless content publishing.
• Collaborate with IT and Enterprise Systems teams for minor system configurations related to content visibility and user access.

What we’re looking for

• Have 5+ years of experience in content management, learning experience design, or enablement, ideally in a partner or revenue organization.
• Demonstrate a solid understanding of content governance best practices within LMS, CMS, or partner enablement platforms.
• Have experience working with partner education programs and content engagement strategies.
• Be proficient in Seismic, Docebo, or other LMS and CMS tools for content structuring and administration.
• Demonstrate the ability to analyze engagement data and recommend content optimizations.
• Exhibit excellent organizational skills with experience in managing large content libraries and maintaining version control.
• Have basic knowledge of metadata, tagging, and content search optimization techniques.
• Demonstrate effective collaboration and communication skills to work cross-functionally with content creators, enablement teams, and technical administrators.

Salary Range or On Target Earnings:

Minimum:

$76 800,00

Maximum:

$186 200,00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

04/03/25

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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