Job Overview:
As the eLearning Specialist, you will be responsible for creating, editing, and marketing engaging online content that aligns with our talent strategy, and drives associate learning and engagement. The eLearning Specialist oversees and manages all custom built and outsourced content across FirstService Residential University, our internal learning management system (LMS).
You will work closely with various departments, markets and the extended HR team to ensure content is consistent, easy to access, and optimized for a seamless user experience.
Your Responsibilities:
- Design, develop, and implement engaging eLearning courses, modules, and training materials using various digital tools and platforms
- Collaborate with subject matter experts (SMEs) to create content that is relevant, accurate, and aligned with learning objectives
- Create engaging promotional content on the learning and development page of SimplrHUB, our companywide intranet page, and other digital platforms. This includes writing, editing, and proofreading content
- Manage the University content, including course catalogues, content curation, licensing, and marketing materials
- Ensure courses are accessible and meet the needs of a diverse learner population
- Evaluate and measure the effectiveness of eLearning programs using data and feedback from learners
- Stay current with industry trends and best practices in instructional design, eLearning technologies, and adult learning theory
- Provide technical support and guidance to learners and instructors using the eLearning platform
- Continuously improve and update existing courses to ensure content remains current and relevant.
- Coordinate the deployment and integration of new learning technologies and tools
- Coordinate with market Training & HR Leaders to drive utilization of LMS, market and promote courses
- Instructs colleagues, management and content owners on how to utilize and conduct key tasks within the LMS
- Tests and uploads custom content developed in-house or by third-party vendors
Skills & Qualifications:
- Bachelor’s degree in Instructional Design, Education Technology, Communication, or a related field
- At least 3 years of proven experience in eLearning design and development, including experience with Learning Management Systems (LMS)
- Familiarity with authoring tools such as Articulate Storyline, Adobe Captivate, or Camtasia
- Strong knowledge of instructional design principles and adult learning theory
- Attention to detail and ability to work on multiple projects simultaneously
- Experience with multimedia tools (graphic design, video editing, etc.) is a plus
- Strong analytical skills to assess the effectiveness of training programs
- Demonstrate planning and coordination skills, with meticulous attention to detail
- Strong oral and written communication and collaboration skills while being flexible in a changing environment
- Certification in Instructional Design or eLearning.
- Familiarity with SCORM, AICC, or xAPI (Tin Can) standards
- Experience in a multi-cultural, diverse environment
- Able to work effectively with all levels in the organization, and with external constituents/vendors
- Ability to work independently, manage multiple projects effectively/efficiently and perform comfortably in a deadline-oriented work environment
- Good organizational skills and project management
Travel:
N/A
Supervisory Responsibilities:
N/A
What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
About Organization
FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance every property's value and every resident's life.
Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. Market-leading programs with FirstService Financial and FirstService Energy deliver additional levels of support.
Boards and developers select FirstService Residential to realize their vision and drive positive change in the communities in their trusted care.
FirstService Residential is also a Great Place to Work two years in a row and was recently awarded Fortune Best Workplaces in Real Estate™ 2024.
For additional support, please contact our 24/7/365 Customer Care team at 855.333.5149
FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.
