Description

It’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies—and having fun along the way.   

We are looking for an Education Onboarding and Data Specialist to join our global Education team, based anywhere in the US, reporting to the senior manager of Technical Education. In this role, you will work closely with the senior manager to oversee onboarding operations and proactively recommend improvements to processes and documentation workflows. You will also plan and coordinate with the required stakeholders for effective education onboarding.   

You are the ideal candidate if you are a skilled, friendly, self-motivated, process-oriented, and organized individual who thrives when working independently with minimal supervision. 

What you’ll do: 

• Work independently to manage the onboarding process from start to finish for a high volume of new education customers, which involves information gathering and accuratedocumentation
• Maintain superb project management software hygiene to ensure follow-ups happen on time consistently
• Communicate in a professional, calm, and personable tone both internally and with customers
• Create improvements to the current onboarding process to make it more efficient as the volume of customers scales
• Build positive relationships with account managers, education sales, renewals, and other team members
• Craft well-written emails and onboarding resources to assist key customers during their education journey
• Maintain database of all active customers
• Pull and analyze training usage reports and report findings to team
• Identify and report roadblocks with people or processes and troubleshoot solutions
• Maintain process documentation and prepare reports related to onboarding and engagement 

What you’ll bring:

• 5+ years of experience managing projects or customers and a passion for education and learning
• Proficiency in Outlook calendar, the Microsoft Office suite, and Learning Management Systems (LMS)
• Experience with program management, timelines, spreadsheets, and planning
• Ability to manage priorities and projects independently in a high-volume, dynamic environment, remaining calm and collected
• Familiarity with virtual training platforms and tools
• Ability to thrive working independently and self-advocate with minimal supervision
• Natural proclivity for working within systems as well as superb verbal and written communication skills
• Excellent problem-solving and organizational skills with great attention to detail
• Ability to learn new technical tools quickly and self-teach new software through videos and reading
• Solid cultural fit with a passion for work, enthusiasm, good judgment, and integrity   

What success looks like:  

After six months, you will… 

• Own the onboarding process for new customers, communicating professionally to customers, employees, and partners
• Efficiently and accurately manage project documentation to stay on schedule, avoiding backlogs 

After about a year, you will… 

• Undertake all tasks with minimal supervision and escalate roadblocks to the manager
• Manage the onboarding process for new training orders
• Develop and implement improvements to onboarding processes based on feedback and data analysis
• Establish strong relationships with key stakeholders and training partners 

We’ve got you covered:  

Our holistic benefits package includes coverage of your health, wealth, and wellness—as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every day—we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.  

Speaking of a great work environment, here are just a few of the perks you may enjoy, depending on your location…   

• Onsite massages, clubs, farmers market, and fitness classes
• Delicious and healthy snacks and beverages
• Electric vehicle charging stations
• Outdoor amenities, seating, and courtyard BBQ
• Dog park and pet-friendly programs
• Newly remodeled offices with state-of-the-art amenities   

Why Infoblox?

We’ve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you’re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what it’s like to be a Bloxer. We think you’ll be excited to join our team.

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