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Instructional Design

Education Instructor

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range TBD  

Job Description

Job Summary: 

The Education Instructor has specialized expertise in the design, development and delivery of instruction as well as learning technologies.  This position uses instructional design methodologies to align and integrate learning and development solutions into daily work and strategic projects, initiatives and deliverables. 

The primary job roles include curriculum designer, instructor, learning professional, learning systems administrator and project lead.  This position uses a variety of education concepts and methods to make instruction and development appropriate for the audience including data gathering and analysis, process improvement, adult learning styles, feedback and coaching models, tutoring, classroom management and standard operating procedures. The Education Instructor also applies the appropriate learning technologies including learning management system, digital signage, e-learning, design and collaboration software. 

You will uphold the Purple Promise by making every FedEx experience outstanding. 

 About You: 

  • You are a solution provider. 
  • You are able to listen and respond to the needs of our customers. 
  • You are a team player that is driven to succeed.  
  • You have the ability to multitask and change directions quickly. 
  • You are detail oriented.  

 Your Day:  

  • Uses instructional system design methodologies (ISD) including Analysis, Design, Development, Implementation, and Evaluation (ADDIE) with strong project management skills to diagnose, develop, deliver and evaluate curricula development and instruction. 
  • Demonstrates instruction delivery skills and content expertise in classroom settings, facilitates learning, assesses to ensure learning has occurred and manages the learning environment. 
  •  Assesses learning progress, handles and/or escalates technical, behavioral issues, provides one-on-one feedback, creates learner knowledge action plans (LKA) and communicates to the appropriate person(s). 
  •  Uses a variety of methods and media to present, deliver and track instruction including digital signage, design software, e-learning modules, learning management system, SharePoint sites, and collaboration software. 
  •  Writes and develops technical manuals, job aides, checklists, video and podcasts scripts, on-line modules, qualification programs, and other education resources and tools. 
  •  Coordinates scheduling instruction and learning resources distribution by working with department leaders, business work groups and team members. 
  •  Leads and participates in the train-the-trainer process to become qualified in instruction content, presentation and delivery. 

What we are looking for: 

  • High school diploma or equivalent is required. 
  • An Associate’s or Bachelor’s degree are preferred.  
  • Experience with training in adult education and curriculum development is also preferred 
  • 2-5 years of experience in FedEx Operation Systems, familiarity with ASTD, or adult technical education experience are required. 
  • Proficient with Microsoft programs is required.  
  • Ability to work collaboratively and independently. 
  • Strong written and verbal communication.  

What you can expect from us: 

  • Full-Time with Benefits – Medical, Dental, Vision and 401k 
  • Paid Training with Career Growth Potential 
  • Paid Time Off 
  • Paid Parental Leave 
  • Tuition Reimbursement 
  • Onsite Gym and Cafeteria 
  • Team Member Appreciation Days 
  • Discount on Shipping for Personal Use 
  • Access to over 3.5 million discounts 

Headquartered in Northeast Ohio, we are a multiple-time NorthCoast 99 award recipient, recognized as a top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.

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EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.

If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.

About Organization

FedEx Custom Critical is a premium North American over-the-road transportation provider for shipments that need extra attention and care. When you need solutions for custodial control, quality management, temperature control, or high-security capabilities, FedEx Custom Critical delivers—for both truckload and less-than-truckload shipments.

Our cold chain and security expertise makes us the ideal carrier for transporting healthcare products and government shipments, or hazardous goods and high-value items. Whatever your specialized needs, you can trust FedEx Custom Critical to give your shipment the extra care it requires.