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EdPlus Enrollment Coach Sr

Job Type
Experience Level
Organization Type University  
Pay Range

Job Description

Under the direction of EdPlus Enrollment Center leadership, the EdPlus Enrollment Coach Senior develops and coordinates graduate and undergraduate student recruitment and enrollment functions to include recruitment campaigns, enrollment support, and cultivating collaborative relationships with academic departments and other stakeholders. Controls planning and ensures that recruitment program goals and objectives are accomplished in accordance with established priorities. The ideal EdPlus Enrollment Coach Senior will be an effective communicator who brings an empathic, persuasive, service-oriented approach in a structured, fast-paced and supportive environment with established guidelines. Assists leadership through data analysis to inform decisions.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

  • Healthcare
  • Financial Security
  • Retirement
  • Family Resources
  • Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
  • Discounts

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree in a field appropriate to the area of assignment AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention, related student services, phone-based sales, customer service, including one (1) year of enrollment coaching experience, OR, Any equivalent combination of experience, and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

EdPlus employees are valued, respected, and encouraged to be their unique selves. We are committed to diversity, equity, inclusion, and belonging in everything we do. We know that our ability to deliver high-quality services and educational experiences is strengthened by the diversity of our employees. Our innovative culture drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, feeling a sense of urgency, and being bold.

EdPlus at ASU

Desired Qualifications

  • Experience with EdPlus at ASU Enrollment Center policies and procedures.
  • Evidence of a Bachelor’s degree or higher in a related field.
  • Experience in an institution of higher education supporting programs of study for a diverse student population.
  • Experience in detail-oriented tasks.
  • Demonstrated knowledge of the principles and practices pertaining to the assigned department.
  • Experience in pulling, analyzing and applying pertinent data sets.
  • Evidence of an effective communication style that is persuasive, motivating and supportive.
  • Experience in being able to self-direct once projects are identified, and perform as a high-functioning team member in a position that requires flexibility and resiliency.
  • Experience in designing presentation materials with an understanding of the audience.
  • Demonstrated knowledge of Microsoft Office applications including email, spreadsheets, presentations and documents.
  • Experience with Salesforce.
  • Experience with recruiting high school students, transfer students, and graduate students.
  • Experience in phone-based sales and customer service.
  • Experience managing quickly-changing priorities which may include resolution of conflicts.
  • Experience in using critical thinking skills to make decisions and/or analyze and report data/results of tests conducted.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Essential Duties

  • Serves as point of contact for prospective students as an effective and persuasive communicator who is able to stimulate and motivate while being helpful and responsive to their needs and concerns.
  • Maintains contact with prospective students; assists with enrollment through navigating admissions and registration processes and procedures.
  • Responds to student questions and concerns in a timely manner working at a faster-than-average pace.
  • Consistently performs detail-oriented work quickly, correctly and efficiently.
  • Works collaboratively with University academic units and services to facilitate student support in a manner that maintains and grows relationships.
  • Maintains a positive, “How can I help?” attitude.
  • Assists in the development, editing and distribution of recruitment items, brochures, and documents.
  • Works closely with manager to meet recruitment goals.
  • Assesses recruitment programs and events for effectiveness.
  • May attend local and statewide seminars, events, workshops and conferences.
  • Recommends and monitors compliance with department policies and procedures.
  • Supports the business, agenda and needs of others including department management, coaching team and students being served.
  • Works effectively in a fast-paced environment subject to tight deadlines and potentially conflicting priorities.
  • Communicates effectively to perform essential functions. A persuasive, teaching style of communication is required to effectively communicate policies, programs, and systems.
  • Leads by example with first-hand knowledge of area of expertise while operating in a team environment.
  • Initiates and prepares administrative reports.
  • Analyzes data, identifies trends and articulates results to inform decisions.
  • Provides mentorship through example to EdPlus Enrollment Coaches.
  • Assumes or coordinates other duties or projects as assigned or directed.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.