Full-time, salaried position. Remote work will be considered but the candidate must live in an NFP club market and be able to travel to office locations as needed.

Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience.

Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership including one free Black Card Membership for a direct family member

Job Summary

The Director of Learning and Development will be a strategic leader responsible for training and development initiatives for NFP Planet Fitness Club team members and support team members. This role is responsible for creating a culture of continuous learning, ensuring that team members acquire the necessary skills and knowledge to excel in their roles, drive member satisfaction, and contribute to the overall success of NFP Planet Fitness Clubs.

Essential Job Functions

• Execute a robust and simplified learning strategy aligned with the company’s culture, business goals, and objectives.
• Partner with cross-functional teams and subject matter experts to assess learning needs and identify skill gaps, ensuring content is relevant and targeted.
• Create, and update training materials for a wide range of projects, including Standard Operating Procedure (SOP) manuals, training documents, and e-learning courses.
• Create engaging content such as templates, graphics, audio/visual materials, and interactive resources for how-to guides, instruction manuals, webinars, PowerPoint presentations, and participant guides.
• Lead NFP Planet Fitness Certified Training Manager program.
• Collaborate with Operations and Human Resources to enhance and streamline the onboarding experience for new team members.
• Leverage technology and e-learning platforms to deliver efficient and engaging training content.
• Continuously evaluate the effectiveness of learning programs, making improvements based on feedback and business needs.

Qualifications

Job Requirements

• 5+ Years of experience creating trainings programs
• 3+ Years experience in customer service
• Strong interpersonal skills to build relationships with partnering teams
• Ability to provide ongoing feedback in a positive and constructive manner
• Exceptional organizational skills, attention to detail, ability to multitask and prioritize a travel schedule
• Proven experience in creating training paths and engaging usability
• Extremely detailed oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Cooperative Team Player with an upbeat, positive “can-do” attitude!
• 10% Travel with possible overnight stays

Physical Demands

• Primarily a sedentary role requiring extended periods of time performing work on a computer and general office duties with low physical demands.
• Continual standing and walking
• Continual talking in person, on zoom calls, or on the phone
• Must be willing to travel
• Must be able to lift up to 75 lbs.

About Organization

National Fitness Partners is a private equity held Planet Fitness franchisee based in Camp Hill, PA. National Fitness Partners currently owns and operates over 170 Planet Fitness locations in Pennsylvania, Delaware, North Carolina, South Carolina, West Virginia, Virginia, Maryland, Ohio, Connecticut, Massachusetts, Tennessee and Indiana. National Fitness Partners is one of the largest franchisee organizations within the Planet Fitness system and is backed by Argonne Capital, a private equity firm based in Atlanta, GA who specializes in franchise based middle-market investments.

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of December 31, 2023, Planet Fitness has approximately 18.7 million members and 2,575 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women.