Overview
Build the Future
When was the last time you experienced the impact of your work? Our Customer Success and Digital Platform teams thrive on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.
How can you make an impact?
McGraw Hill is seeking a Digital Platform Trainer to join our Professional Services team as part of their Customer Success department. In this role, you will serve as a trusted advisor to faculty, librarians, healthcare providers and other customers that utilize our professional digital products. You will be responsible for understanding the customer’s unique goals, issues and service needs to successfully drive product retention. You will be designing and executing customer training programs and workshops and delivering high quality, quantifiable customer support.
This position reports to the Customer Success Manager of North America and aligns closely with the other Customer Success team members and works across Sales, Product, and Marketing groups to develop customized training plans and user education resources. You will be supporting customers and teams across medical, allied health, test prep and sci-tech products with goals of maximizing customer usage and delivering service to customer expectations.
This role works remotely from a home office and is open to candidates who permanently reside within the United States. This role is expected to travel 6-10 times per year for team meetings, conferences and in-person training and implementations for customers. Out of state and some overnight travel may be required.
What you will be doing:
We’re looking for someone with:
Extra skills to impress:
The pay range for this position is between $60,000 – 70,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
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About Organization
We are a leading global education company that partners with millions of educators, learners and professionals around the world. At McGraw Hill, we believe that your diverse experiences enrich the way you learn, teach and grow. Every educator teaches differently. Every institution has a unique approach. Every learner forges their own path to become who they want to be. We know that no two journeys are the same – and support your path, wherever it may take you. Our mission is to guide you along the path to unlock your potential, no matter where your starting point may be.
Through our commitment to equity, accessibility and inclusion, we foster a culture of belonging that respects and reflects the diversity of the people and communities we serve. For over 130 years, we have never stopped innovating to meet the ever-changing needs of educators and learners – and will continue to support and celebrate your efforts every step of the way.
Find your path to what’s possible. Learn more at https://careers.mheducation.com/