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eLearning Technology

Digital Learning Designer/Technologist, Senior Associate

Job Type Full-Time  
Experience Level Senior  
Organization Type Corporate L&D  
Pay Range TBD  

Job Description

Join our innovative and dynamic team to design high impact end-to-end and interactive learning experiences by using a blend of interventions, and technologies.

As a Digital Learning Designer/Technologist you will have the opportunity to drive learner engagement and improve employee skills, knowledge, and job performance.  You will be a key-contributor in the launch of our state-of-the-art gamification and performance platform. In this creative-innovative environment you will be able to apply your core instructional design skills to develop video-based learning, microlearning and social learning tools.

As a member of the Excellerate Team supporting Consumer & Community Business Operations, you will  work to identify, recommend, and create digital learning solutions that help   business partners and stakeholders meet key-business goals. 

Job Responsibilities 

You will primarily work on developing, deploying, and maintaining microlearning solutions through a performance support platform to improve targeted business needs in the following ways: 

  • Identifies and develops innovative, engaging, impactful tactics and solutions that address requirements, improve learner outcomes and deliver measurable results to the business
  • Produces microlearning solutions to support emerging and rapidly-changing business trends 
  • Creates high-quality videos and graphics with vast experience in using industry applications   (e.g., Storyline, Adobe Creative Cloud, (Premier Pro, Illustrator, Photoshop), Techsmith, Camtasia, After Effects, Adobe Animate)
  • Applies visual design and digital marketing experience in the development of learning products considering the modern learner and social media trends
  • Integrates design thinking, agile methodologies and flexibility to manage all aspects of learning development projects from needs analysis to implementation
  • Identifies ways to innovate and drive learning retention 
  • Consults with internal business stakeholders to understand needs, make recommendations, and develop learning products to continuously improve employee performance
  • Ensures collaboration with Learning peers to identify efficiencies, opportunities to leverage content, design approach, best practices, and innovation
  • Contributes and works collaboratively  in a team setting, iterates solutions, exhibits adaptability, and explores new tools/approaches to deliver solutions at the speed of the business
  • Displays strong attention to detail in developing and publishing learning solutions, and ensuring accuracy and quality of content
  • Able to synthesize and distill large amounts of information into key messages

Required qualifications, capabilities, and skills

  • Discovers and learns emerging technology and social media trends and seeks ways to apply them 
  • 3+ years of demonstrated experience in using industry applications   (e.g., Storyline, Adobe Creative Cloud, (Premier Pro, Illustrator, Photoshop), Techsmith, Camtasia, After Effects, Adobe Animate)
  • Displays a growth mindset by embracing new training technologies and approaches with emphasis on engaging digital and social media stylistic features that results in learning solutions that are effective and engaging
  • Exhibits strong writing skills to craft compelling captions, headlines, and descriptions
  • Strong knowledge of social media trends and best practices, including video-first platforms, such as YouTube and TikTok 
  • Strong proficiency in developing high-quality photos and videos; experience with composition, lighting, and editing techniques
  • Partners with peers and other learning professionals in workgroups to execute priority initiatives
  • Measures the effectiveness of learning solutions by reviewing learner feedback and testing data, and addresses trends Monitors KPIs and other business metrics associated with the learning products
  • Analyzes and summarizes results/impacts and shares with key stakeholders, as appropriate
  • Holds SMEs (Subject Matter Experts) and others accountable for content delivery, review and approval deadlines, escalates appropriately
  • Knowledge of ADA and WCAG 2.1 levels A-AA requirements and experience developing fully accessible digital solutions

Preferred qualifications, capabilities and skills

  • Bachelor’s degree in Digital Learning Design; instructional technology, multimedia technology, digital marketing or similar degree (preferred) or equivalent experience
  • Certification in Digital Learning Design from reputable institution
  • 3+ years of experience in video production, graphic design, and other digital media solution development (strongly preferred) 
  • Experience with other design development software, such as HTML5, CSS3, JavaScript (Responsive Development), SCORM,  Gamification, Audio/Video studio production and editing, Generative content (using Artificial Intelligence), 3d Modeling, Figma, Microsoft Office Tools)

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.  (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.