Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience as an instructor, in curriculum development, or as a professional educator (such as K12).
• Experience working with cross-functional teams and business leadership stakeholders.
• Experience with instructional design principles and processes.

Preferred qualifications:

• Experience in training tools and processes.
• Experience in adult learning theory.
• Experience designing, developing and deploying new hire and learning programs for vendor audiences.
• Experience launching and coordinating roll-out of multiple training programs to a variety of stakeholders.
• Understanding of instructional design principles and best practices.

About the job

In this role, you will contribute to all aspects of training for an audience of thousands of Trust and Safety Content Moderators, including the analysis, design, and coordination of development and delivery. You will demonstrate organizational and communication skills. You will work under compressed deadlines in a fast-paced dynamic environment that demands flexibility, high quality, and creativity. You will partner with a wide range of stakeholders including a dedicated content development team to design and deliver training solutions. 

Using adult learning principles, you will develop training programs by assessing needs, identifying learning objectives, designing curriculum and coordinating roll-out to stakeholders all over the world. You will evaluate training opportunities, participant satisfaction, and program stability to make sure that Google’s Trust and Safety vendor teams can make every review count. Whether face-to-face, self-paced, or blended, these scalable programs need to translate for participants across various backgrounds, levels, and regions.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

The US base salary range for this full-time position is $105,000-$154,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. 

Responsibilities

• Work with sensitive content or situations and may be exposed to graphic, controversial, or upsetting topics or content.
• Conduct needs analysis, design scalable learning solutions, and coordinate development of training artifacts with our training development team.
• Design, coordinate development of, and implement new hire training programs that will shorten ramp time and improve quality and operation performance.
• Sustain, update, refresh training materials for ongoing operations, and evaluate and communicate training impacts to the team. Take on training initiatives to improve learning experiences and impact training effectiveness.
• Collaborate with stakeholders across the Trust and Safety Scaled Operations, Trusted Experience, Policy, and Service Delivery teams to develop learning solutions.

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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google’s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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