Description
Who are we?
Amazon is consistently rated the #1 most reputable company, #1 for innovation, and is ranked at the top in Customer Service. We lead the world in Web-related technologies and services. Amazon Web Services (AWS) helps individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the Global Learning team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Job Description
Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a strong training and development background. As a curriculum developer, you will manage the instructional design process end to end – from stakeholder management, needs analysis to design, develop and launch high quality training content for new hire and continuing education learning programs for AWS Support’s global sites.
You get to create exciting and innovative content in several modalities such as remote instructor led, eLearning, assessment programs, etc., to upskill and prepare the AWS Support workforce to ultimately elevate the experience of our AWS customers. You will play a significant role in the development of a successful and effective global support team.
Key job responsibilities
Key job responsibilities
Some of the key job functions include:
- Design and develop creative, learner-centered, performance-based training materials in multiple modalities including e-learning, blended learning content, videos, tutorials, etc
- Lead the development and implementation of new learning models and content design templates
- Develop rapid and agile techniques and processes to create content for a frequently changing environment
- Implement GenAI tools that enhance learning
- Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning
- Effectively manage multiple projects and initiatives from analysis to evaluation
- Coach and mentor junior developers in use of tools and instructional design methodologies
- Continuously self-educate on the latest trends and practices in learning
A day in the life
The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions.
At Amazon, we’re all builders. You will be building high quality learning content, implementing GenAI tools, and evaluating learning impact. You will work directly with internal customers to analyze learning gaps and raise the bar for quality customer experience. You will work with a team of smart, motivated builders who share a vision of providing the best possible learning experience to our support teams.
About the team
In Global Learning, we embrace our differences. We are committed to furthering our culture of inclusion with employee-led affinity groups with member chapters globally. Our team puts a high value on work-life balance. It isn’t about how many hours you spend at work; it’s about the flow you establish that brings energy to all parts of your life. We are dedicated to supporting new team members with a broad mix of experience levels and tenures. We care about your career growth and strive to assign projects based on what will develop better-rounded professionals who can take on more complex tasks in the future.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 1+ years of program or project management experience
- Basic understanding of adult learning theory.
- Proven ability to deliver projects on time.
Preferred Qualifications
- Advanced understanding of adult learning theory.
- Experience delivering on projects using design methods such as ADDIE, SAM.
- Proven ability to manage stakeholder expectations.
- Learning design portfolio.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
