About The Institutes

A not-for-profit organization headquartered in beautiful Malvern, PA, The Institutes have been the leading provider of risk management and property-casualty insurance education for more than 100 years. By living our values—Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing— our talented team delivers innovative solutions that best empower risk and insurance professionals to help those in need. In 2024, The Institutes was named a Top Workplace by Philly.com for the ninth time. We understand the importance of work-life balance and provide excellent benefits and a friendly and team-focused work environment to drive employee engagement.

Content Developer

The Content Developer is primarily responsible for leading the design and implementation of AI tools used to create various types of educational content, including assessments and course materials. This role focuses on designing content structures, using AI tools to produce content for internal teams, and evaluating tool outputs for compliance and quality. The Content Developer plays a crucial role in ensuring the effectiveness and integrity of AI-generated educational materials.

What You’ll Do:

• Lead the team lead in designing content structures that AI tools will use to create educational materials.
• Utilize AI tools to produce content supporting various internal teams’ needs.
• Evaluate AI tool outputs to monitor for compliance with educational standards and overall quality.
• Collaborate with cross-functional teams to understand content requirements and translate them into AI-friendly structures.
• Maintain and expand subject matter expertise in educational content development and AI-assisted content creation.
• Participate in the continuous improvement of AI tools and content generation processes.
• Ensure adherence to organizational standards for educational content across AI-generated materials.
• Contribute to the development of best practices for AI-assisted content creation in an educational context.
• Lead in training other team members on the use of AI tools for content development.
• Stay current with trends in educational content development and AI applications in education.
• Other Responsibilities
• Perform other duties as assigned.
• Contribute to team projects and initiatives as needed.

Required Competencies

• Strong understanding of educational content development principles and practices.
• Excellent attention to detail and quality control skills.
• Ability to work effectively in a team environment and collaborate across departments.
• Strong analytical and problem-solving skills.
• Adaptability and willingness to learn new technologies and methodologies.
• Excellent written and verbal communication skills.
• Time management and ability to meet deadlines in a fast-paced environment.
• Creativity in approaching content development challenges.

What We’re Looking For:

• Minimum of 5 years of experience in educational content development.
• Experience with learning design principles is a plus.
• Proficiency with Microsoft Office applications, particularly Word.
• Familiarity with web-based research tools and content management systems.
• Experience with AI-assisted content creation tools is a plus, but not required.

The Best Part? The Benefits!

To enforce the importance of work-life balance, employees enjoy excellent benefits, including:

• 401(k) plan with company contribution up to 16%
• Generous time off package that includes paid vacation, personal, sick, and holidays
• Paid maternity and parental leave
• Tuition reimbursement
• Medical, dental, vision, and prescription coverage

This is a hybrid role with requirements to travel to Malvern, PA at least 2 times a month.

About Organization

The Institutes are the leading provider of risk management and insurance education and resources through our global ecosystem of 18 brands and affiliates. As a non-profit, we educate, elevate, and connect people and organizations to make better decisions, serve those in need, and embrace the future of risk.