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What We’ll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

This role will work within the Learning & Development and Quality Assurance Team to develop / define key enablement and readiness strategies and drive execution on the strategic visions for TransUnion’s Global Customer Support organization. This position is responsible for utilizing the internal learning management system to develop, manage, and implement new hire and ad-hoc training curriculums as well as act as an advisor for internal training curriculum development. The goal is to support the internal training team and our various Customer Support and Sales teams by creating streamlined, easy-to-follow trainings and learning experiences.

What You’ll Bring

• Minimum 5-7 years of experience in a learning and development role, along with 3-5 years of hands-on experience with the Cornerstone Learning Management System. Must demonstrate advanced skills in creating and managing training sessions and programs.
• Experience with developing and implementing distinct, clear, and digestible learning paths to ensure an optimal learner experience.
• Proficient in Project Management, including creating comprehensive project plans to set expectations and effectively communicate progress to stakeholders. This includes the ability to own tasks, delegate tasks to others, and perform a quality control on the project to ensure it meets the intended purpose.
• Outstanding interpersonal skills and ability to work across functions and levels of seniority.
• Entrepreneurial Spirit: Willingness to own the deliverables you manage and evolve them working with our partners; strong initiative & ability to work independently without supervision.
• Get-it-done Attitude: Ability to push forward while working on multiple projects with competing deadlines and sometimes unpredictable schedule.
• Strong Verbal & Written Communications: Ability to articulate your ideas in presentations and reports across the organization, from senior executives to your peers

Impact You’ll Make

• Work with a high-performing team focused on the design, delivery, effectiveness, and continuous improvement of training programs, reference materials, and efforts across global customer support and inside sales teams to further develop capabilities and expand to Global model.
• Create and manage ad-hoc training curriculums via the Cornerstone LMS. This includes collaborating with SMEs and internal training team members to ensure all training requirements are accurately captured and clearly stated for attendees.
• Transform our new hire onboarding program into a streamlined, trackable curriculum within the Cornerstone LMS. This includes having distinct, well-defined learning paths for all roles and functions across our global teams and managing the curriculums for continuous improvement.
• Create learning paths for seller and customer support new hire and ongoing trainings. This involves conducting needs assessments to identify and address training gaps
• Develop scorecards that evaluate trainees’ experiences and progress throughout the new hire onboarding process.
• Collect feedback from new hires and management regarding their training experiences to inform and drive continuous improvements.
• Serve as an advisor for our instructional design team to develop and deliver programs that utilize blended learning, practical application and peer reinforcement to ensure learning is impactful and effective.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information

The U.S. base salary range for this position is $72,300.00 – $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion’s Internal Job Title

Consultant, Learning & Development

About Organization

TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things.

This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.

A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people.