Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The ServiceNow Security Organization (SSO)  

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Cloud Security Instructional Designer will be responsible for maintaining and improving courseware that enables employees, customers, and partners to understand ServiceNow platform security.  

In addition to maintaining the training courses, this role includes capturing changes to content, developing a recertification course, maximizing the impact and effectiveness of the program, and improving user experience. 

The successful candidate will be a creative and resourceful team player with the drive to deliver meaningful and engaging training on time in a fast-paced environment. They will have the flexibility to learn new products and technologies quickly, as well as having experience with adult learning principles and course development methodologies.  

What you get to do in this role:  

• Manage scheduled updates for existing content to ensure that it remains current and relevant using the following programs: Articulate 360, Synthesia, Camtasia, Adobe Creative Cloud 

• Use technical design, development, and creative skills to create engaging online content, and recommend new approaches to innovate content development 

• Ensure that the development of materials is per required standards and brand guidelines, including accessibility, quality, and sustainability requirements. 

• Participate in quarterly program review to help support the learning path development roadmap 

• Record changes made to training content to support an annual recertification program 

Qualifications

Skills/qualifications: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• A bachelor’s degree and/or 1-3 years of instructional design, adult learning, distance learning, and Learning Management Systems (LMS) content development experience 

• Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development 

• Experience with Articulate 360 or similar tools a bonus 

To be successful in this role you will need to: 

• Have knowledge of adult learning principles and course development working practices 

• Be resourceful, self-motivated, and able to independently manage workload with a high degree of initiative, strong collaboration skills, and the abilities to communicate ideas and decisions, and receive feedback from stakeholders 

• Be a strong team player and excellent communicator with the ability to foster positive and productive relationships 

#SecurityJobs 

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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