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Classroom Success Specialist

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Experience Level
Organization Type University  
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Job Description

ASU, a leading innovator in Higher Education, is looking for a dynamic individual to join our team, providing support for the University’s Learning Experience (LX) Organization. The LX group is a crucial enterprise-focused organization that designs and supports ASU efforts to deliver innovative learning projects, at scale, across all modalities, and focused on ensuring greater inclusion and student success.

The Classroom Success Specialist will provide exceptional service and support for Learning Experience at the Tempe campus. This involves working closely with faculty and students to ensure that their teaching and learning experience exceeds expectations. Successful candidates will have demonstrative knowledge of technology trends and pedagogical practices in education, experience providing operational excellence, and a passion for customer service. Work hours are Second Shift and may include weekends.

ASU, the largest state university and recognized as the most innovative university, is committed to maintaining the most dynamic and productive learning experience in all of higher education. Enterprise Technology (ET) is at the forefront of developing IT platforms and tools that add value to the overall ASU experience. ET offers a fast-paced, energetic, technically rich environment with many greenfield opportunities to contribute toward ASU initiatives. As part of ET, the Classroom Success Specialist will contribute to the effective deployment and support of tools that enhance ASU’s learning environment.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking
  • Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to and over 50 pounds
  • Receive regular review of completed tasks
  • Communicate to perform essential duties

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Associate’s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

Department Statement

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.
Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and
executes to meet the needs of our community of learners, faculty, researchers and staff. Our
work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces diverse voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU’s charter — measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our hybrid work environment prioritizes personal autonomy and trust around how work gets done. Staff touch base in person a few times per week with freedom to decide how, when and where.

Scale of impact. Our work changes the world. With 180k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact

Desired Qualifications

  • Experience providing excellent service to a diverse customer base, preferably in an educational setting
  • Experience either working with educators and/or teaching/training others in a classroom setting
  • In-depth experience implementing and working with a variety of classroom technologies
  • Ability to explain technical concepts in non-technical terms to diverse stakeholder groups: faculty, students, staff and administrators
  • In-depth knowledge of Apple and Windows Operating Systems
  • Experience working in a lead position, including supervision of others
  • Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions
  • Experience managing cases in reporting systems such as Salesforce and ServiceNow
  • Evidence of effective communication skills with both technical and non-technical users

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Essential Duties

  • Assisting with classroom and computing site operations
  • Assisting faculty with the successful delivery of their course content using the latest classroom technologies and learning strategies
  • Developing and fostering collaborative relationships with faculty to maximize their classroom experience
  • Developing an expertise in and actively promoting existing instructional offerings that support faculty and students (One-Button Studios, Clickers, workshops, etc.)
  • Setting up, installing, and maintaining computer hardware and multimedia equipment
  • Maintaining classroom and computing site environments
  • Developing and delivering faculty training, including self-help documents, online tutorials, and other multimedia materials, to assist faculty with the use of learning experience platforms.
  • Troubleshooting and resolving hardware, software, network, and video conferencing issues
  • Maintaining records, supplies, and inventory
  • Leading, mentoring, training, and evaluating the performance of student employees based on established procedures

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

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