Associate Manager, Learning Content & Communications

Responsible for needs analysis, design, development, and evaluation of engaging training in a variety of modalities, including online, virtual instructor-led or in-person learning, including leader materials, simulations, paper-based training materials, engagement components, workshops, assessments) to support various Yum products, people development, process or system initiatives. Must have the ability to drive a focus on building people capability through innovative and creative training solutions, and gain alignment with Cross-Functional partners.

Project Management (20%)

• Gain alignment with cross-functional partners and key stakeholders to influence training strategy.
• Set timelines and work with cross-functional partners to meet key deliverables.  
• Manage multiple-moving parts of projects as needed.
• Manage project training budget and costs.
• Ensure deliverables are on time, on budget, and meet expectations.
• Partner with outside vendors to deliver projects that meet expectations on time and within cost.

Design/Develop Content (60%)

• Own the full-cycle design and development training programs, tools, and resources.
• Leverage learning models to deliver impactive and effective learning experiences.
• Apply various scalable approaches (eLearning, digital, videos, micro-learning, gamification, etc.) to best support the learner and business needs.
• Employ storytelling techniques to captivate learners and enhance comprehension and retention.
• Clarify learning objectives and link training to organizational performance.
• Gain cross-functional alignment and leadership buy-in for training content.
• Manage existing role-based curriculum and components and update as needed.  

Content Management and Communications Execution (20%)

• Maintain and optimize content management system(s) (CMS).
• Ensure training materials are up-to-date, visually engaging, and on-brand.
• Coordinate the distribution of training materials and internal communications across digital platforms.

Build Know How and Evaluate Effectiveness (5%)

• Serve as learning/communications expert on project who challenges the status quo by offering creative solutions.
• Educate cross-functional partners on the roles and accountabilities of training.
• Continually seek innovation to improve content design and the learning experience.
• Stay up-to-date on learning industry trends and innovations.
• Curious mind-set with a passion for our restaurants.
• Measure and improve the efficiency and effectiveness of training delivery.

Education/Certifications 

• Bachelor’s degree preferred (Instructional Design, Adult Learning, Communications, Media Production or similar degree)

Experience 

• Years of Experience – 2-3 years of experience in a related training role.
• Proficiency in Adobe Creative Suite or similar content creation tools.
• Understanding the practical application of ADDIE model and adult learning theories and principles.
• Well versed in learning developer software programs and similar programs used to develop content.
• Demonstrate the ability to effectively navigate ambiguity by adapting to changing priorities, making informed decisions with limited information, and maintaining progress on projects despite uncertainty.
• Proficient in utilizing and managing Content Management Systems (CMS) to organize, update, and deliver instructional content.
• Ability to perform in a fast-paced environment.  
• Strategic and forward-thinking, and creative with high standards and attention to detail. 
• Desire to continuously learn and innovate.
• Well-organized and self-directed individual with strong project management skills and a team player.
• Strong analytical capabilities with good judgment and strong operational focus.
• Excellent verbal and written communication skills with the ability to make successful presentations to individuals/groups at all levels within the organization.  
• Ability to influence various partners, including teammates, cross-functional partners, and other stakeholders.
• Strong follow-up skills and ability to hold accountability at all levels of the organization.
• Strong problem-solving capability – to analyze issues and use creativity to identify resolutions. 

Yum! Brands, Inc., based in Louisville, Kentucky, and its subsidiaries franchise or operate a system of over 55,000 restaurants in more than 155 countries and territories under the company’s concepts – KFC, Taco Bell, Pizza Hut and the Habit Burger Grill. The Company’s KFC, Taco Bell and Pizza Hut brands are global leaders of the chicken, Mexican-style food, and pizza categories, respectively. The Habit Burger Grill is a fast casual restaurant concept specializing in made-to-order chargrilled burgers, sandwiches and more. In 2023, the KFC, Taco Bell and Pizza Hut brands were ranked in the top five of Entrepreneur’s Top Global Franchises Ranking. In addition, in 2023 Yum! Brands was included on the Bloomberg Gender Equality Index; Forbes’ list of America’s Best Employers for Diversity; and Newsweek’s lists recognizing America’s Most Responsible Companies, America’s Greatest Workplaces for Diversity and America’s Greatest Workplaces for Women. In 2022, the Company was named to the Dow Jones Sustainability Index North America.

As the world’s largest restaurant company, we have a clear and compelling mission: to build the world’s most loved, trusted, and fastest-growing restaurant brands. The key and not-so-secret ingredient in our recipe for growth is our unrivaled culture and talent, which fuels our results. To that end, we’re looking for talented, motivated, team-oriented individuals to join us and have the opportunity be your best, have fun, make friends, and make a positive impact.

We are excited about the future growth of our brands. In fact, as a company we are opening an average of 8 restaurants a day worldwide! This growth creates endless opportunities for professional, as well as personal growth.  Customer sentiment and love for our brands is the fuel for our excitement!  Taco Bell has been named one of the 10 Most Innovative Companies in the World by Fast Company. Pizza Hut delivers more pizzas than any other pizza company in the world, KFC’s still uses its 75-year-old finger-lickin’ good recipe, including secret herbs and spices to hand-bread its chicken every day, and the Habit Burger Grill is looking to expand its regional footprint across the country.

Check Out Some Of Our Great Benefits (Some available at HQ locations only) 

• Recognition based culture and unique, fun events year round
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• 4 weeks of vacation per year plus holidays
• Onsite childcare through Bright Horizons
• Onsite dining center (yes, you can eat KFC, Taco Bell or Pizza hut every day!)
• 2 paid days off per year to volunteer
• Tuition reimbursement, education benefits and scholarship opportunities
• Healthcare and dependent care flexible spending accounts
• Company paid life insurance
• Generous parental leave for all new parents and adoption assistance program
• Onsite dry cleaning, laundry services, concierge
• Onsite gym with fitness classes and personal trainer sessions
• Discounts for life’s adventures (ex: theme parks, wireless plans, etc.)
• Comprehensive medical, vision and dental including prescription drug benefits and 100% preventive care
• Grow Yourself Week which is devoted to your personal development

About Organization

We’re KFC. The iconic, brand making world-famous finger lickin’ good fried chicken since 1952. Our unrivaled people and culture are the true heart and soul of our brand. It’s where our people promise comes to life every day. Where our employees can be their best selves, make a difference, and have fun — serving chicken and delighting customers at more than 28,000 restaurants in 150 countries and territories around the world. There’s room for all people and voices at our table. Pull up a chair.

At the center of our restaurant system is the KFC Global division, which serves as our global Restaurant Support Center (RSC) headquartered in Dallas, TX. Here, we support our regional in-market teams, franchise business partners, and nearly one million team members who serve up our delicious fried chicken around the world.

We’re redefining what the future of work looks like. Our 15 business units partner to develop strategies, tools, and best practices for success. KFC Global offers a hybrid work environment — trusting our people to work their best way, whether in the office or at home.

No matter your role or function, everyone works with teams from across the globe to drive our shared vision — sharing the joy of our best-tasting fried chicken with the world. No matter how or when you connect with us, KFC will be making the best chicken, hands down, for generations to come.

In addition to our growing global footprint, as a subsidiary of Yum! Brands (NYSE: YUM), we also get to collaborate on exciting projects with our sister brands, Taco Bell, Pizza Hut, and The Habit Burger Grill.

All you have to do is bring it.

Bring your individuality to the table. Bring your passion and grit. We’re all about our people. The Originals. Their ideas, stories, and unique contributions make us who we are. And we want you to be part of it.