Associate Director, Learning Technologies

The Academic Technology Center (ATC) empowers Bentley faculty with state-of-the-art academic, information, and communication resources by integrating and supporting technology in teaching and research. The Associate Director of Learning Technologies will lead a team of academic technologists to support the use of instructional technologies for in-class and online (asynchronous, synchronous, blended, and flipped) courses and programs. The ideal candidate will also provide day-to-day operational insight for supporting teaching and learning using Bentley’s existing portfolio of technology tools and platforms.

Essential Duties:

Operations

• Lead and manage a team of instructional technologists to provide day-to-day operational support and services for faculty teaching our face-to-face, hybrid, blended, and online courses using technology platforms including learning management system (e.g. Brightspace), video platforms, student response systems, anti-plagiarism tools, proctoring, and more.
• Oversee the management of enhancing processes that support faculty in the use of instructional technologies including putting in place a tiered support model and leveraging automation.
• Manage and oversee the development and upkeep of training and documentation resources and develop overall strategy and information architecture for self-service support.
• Collaborate with the senior management team in managing the operational budget and licenses specific to instructional products and services.
• Partner with Bentley’s Badavas Center for Teaching and Innovation and the Learning Design team on individual and programmatic delivery of courses through diverse modalities.
• Liaison with Academic Affairs on asynchronous content development for undergraduate and graduate programming on capacity planning and execution.
• Stay updated on emerging technologies and industry trends and evaluate their potential benefits for the academic unit.
• Collaborate with cross-functional teams drive innovation and implement new technologies that enhance the faculty and student experience.

Vendor Management

• Collaborate with the ATC team, IT and Bentley faculty in identifying, evaluating, selecting, and implementing appropriate instructional technologies that may have potential application to pedagogical and instructional challenges faced by faculty.
• Stay up to date with application updates and new feature releases and work with the ATC team on planning, implementation, and communications of these releases to the community.
• Set up and attend business reviews with academic technology vendors to ensure vendor offerings are meeting the university needs and to proactively request and learn about new features.

Outreach and Communications

• Effectively communicate service offerings, updates, and issues to the community in close collaboration with IT Outreach and Communications.
• Design and deliver workshops to promote and support the use of instructional technologies. Assist in the production and delivery of training materials and end-user documentation, guides, and videos on how to appropriately use instructional technology solutions for academic use.
• Represent the department on committees and large-scale projects when needed (e.g. Bentley’s Learning & Teaching Council, etc.).

Minimum Qualifications:

• Bachelor’s degree in Instructional Technology, Management, or related field.
• Five years of experience working with teaching and learning technologies like anti-plagiarism, LMS, qualitative data analysis, etc.
• Two years of experience managing teams.
• Has strong communication skills, including the ability to engage with stakeholders to understand their business and operations requirements, and strong organizational skills and is detail oriented.

Additional Qualifications and Skills:

• Master’s degree preferred.
• Proven ability to establish and cultivate relationships with colleagues and stakeholders at all levels, and ability to communicate to technical and non-technical audiences.
• Possesses excellent critical thinking skills and has a flexible approach to problem solving.
• Is highly adaptable to a changing environment and priorities.

Work Environment:

• Typical office setting with extensive sitting and computer work.
• Ability to travel around campus for meetings and other work related events.

About Organization

Bentley University is more than just one of the nation's top business schools. It is a lifelong-learning community that creates successful leaders who make business a force for positive change. With a combination of business and the arts and sciences and a flexible, personalized approach to education, Bentley provides students with critical thinking and practical skills that prepare them to lead successful, rewarding careers. Founded in 1917, the university enrolls 4,000 undergraduate and 1,000 graduate and PhD students and is set on 163 acres in Waltham, Massachusetts, 10 miles west of Boston.