Associate Director, Learning and Engagement

We foster an inclusive culture and are looking for diverse, talented people to join Alcon.  As an Associate Director of Learning and Engagement you will define learning and develop learning strategies as well as optimize team performance across Alcon.

In this role you will:

• Define and manage learning expectations and ensure effective implementation and delivery of learning solutions, leading to capability enhancement and tangible business results.
• Effectively establish, deepen and sustain key relationships with functional stakeholders to understand business needs and related performance gaps, and demonstrate an understanding of processes and methodology in order to provide appropriate learning and engagement solutions.
• Collaborate with stakeholders to define desired performance outcomes and the required behaviors, skills and knowledge needed to achieve desired outcomes.
• Define Learning and Development strategies to optimize individual and team performance to ensure business success, working with the Organizational Project Managers to shape the optimal solutions.
• Collaborate with other Alcon learning professionals to align, reuse and optimize learning solutions to support performance improvement within the business unit while aligning with the over-arching strategic goals.
•  Align learning strategies around identified needs and gaps.
• Coach business stakeholders around learning strategies while collaborating across R&D functions to leverage existing and/or develop learning solutions to meet unique business requirements.
• Partner with HR as needed to support the implementation of a functional/divisional competency-based learning approach.
• Assess cultural dynamics and barriers at the divisional level. Partner with R&D stakeholders including HR to identify, test, propose and implement solutions to improve the associate experience.
• Accountable for all learning solutions identified as being in scope for annual learning plans and organizational project needs.
• Shape learning demand planning and budget needs.
• Responsible for ensuring access for the project team to the appropriate business stakeholders and subject matter experts. Partners with the TEDx Program Leads to drive and strengthen the brand and associate engagement at Alcon.
• Responsible for ensuring the highest levels of customer satisfaction and return on investment by delivering the best customer experience, quality of services, products and value.
• Directly responsible for driving stakeholder satisfaction for R&D.
• Demonstrates flexibility in approach to ensure best allocation of people / skills / resources across Learning and Development.

Competencies

• Strategic Thinking (Advanced)
• Stakeholder Engagement (Advanced)
• Organizational Savvy (Advanced)
• Communicates Effectively (Advanced)
• Applied Business Insights (Intermediate)
• Vision & Purpose (Intermediate)

Knowledge & Skills

• Instructional Design
• Adult Learning Principles
• Learning outcomes & measures of impact (e.g., Kirkpatrick scale)

Experiences

• Cross-Unit Collaboration (global)
• Functional Breadth
• Cross-Cultural Experience
• Strategy Development
• Organizational Transformation / Change

What You’ll Bring to ALCON

• Bachelor’s degree or equivalent years of directly related experience (or high school +15 yrs.; Assoc. +11 yrs.; M.S. +4yrs: PhD+3 yrs.)
• The ability to fluently read, write, understand and communicate in English
•  7+ years of direct experience with learning applications such as train-the-trainer, eLearning development, adult education theory, and instructional design

Work hours: 40 hours M-F

Travel Requirements: 0-5%

Relocation Assistanceo: No

Preferred Qualifications

• Master’s Degree and Certification in L&D/OD Field
• Project Management / Change management experience strongly preferred
• 5+ Years of experience leading diverse (cultural, geographical) project teams with stretch targets and tight timelines within a matrix organization
• 5+ Years managing learning project budgets of up to $1m including vendor and contractor management, experience managing project level P&L’s.
• Pharmaceutical Development or Medical Device Development experience with broad understanding of Research and Development functions; or 5+ Years working in a customer facing role, ideally with an agency providing services into the Pharma/ Medical Device industry.

How You Can Thrive:

• Collaborate with teammates to share standard processes and findings as work evolves.
• See your career like never before with focused growth and development opportunities.
• Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
• Alcon provides robust benefits package including health, life, retirement, flexible time off and much more.

About Organization

Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning over 75 years, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 25,000 associates are enhancing the quality of life through innovative products, partnerships with Eye Care Professionals and programs that advance access to quality eye care.