At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we’ve been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world’s toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe.  The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Learning Design and Development Senior Analyst (Instructional Designer) This role offers a hybrid work arrangement.

The Learning Design and Development Senior Analyst (Instructional Designer) consults and collaborates with other Learning Design and Development Senior Analysts, Learning Advisors, Business Partners, Subject Matter Experts, Trainers, and project teams to design and develop effective and engaging training. The Learning Design and Development Senior Analyst has a growth mindset, is adaptable and curious, and applies adult learning theories and Instructional Design methodology to create interactive training solutions using a variety of learning modalities, (mobile learning, web-based training, social learning, adaptive learning, self-directed learning, virtual and in-class facilitation, job aids and other training materials).

Key Responsibilities:

• Develops training programs and learning materials using a variety of learning methodologies designed for classroom and web-based delivery mediums; integrating adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
• Determines and develops appropriate training solutions for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
• Creates, deploys, and maintains eLearning solutions using tools such as dominKnow, Area 9, SymTrain, and Adobe Creative Suite. Solutions include WBTs, systems and business simulations, scenario and game-based learning, audio, video, and additional media, as needed.
• Participates in the program design process by conducting needs assessments; task analysis; research of knowledge tasks; working with subject matter experts to validate content; and the creation of supporting design documents including story boards and mock-ups. Development includes constructing end-user classroom materials, facilitator guides, assessments, and writing supporting documentation
• Creates measurement strategy for client solutions to include the overall assessment approach.
• Reviews and tests learning products for quality and adherence to technical standards.  
• Researches current industry best practices in learning as well as eLearning and applies in instructional solutions

Qualifications:

This position requires a bachelor’s degree, or comparable experience in eLearning, Instructional Design, or a related field and/or eLearning Technical Certifications from certified institutions and experience. Other qualifications include:

• 4 + years of Instructional Design/eLearning/multi-media experience
• Experience with the following content authoring tools desired: dominKnow, Brainshark, Area9, Symtrain. Adobe, Articulate Studio, Camtasia, SnagIt, and Adobe Creative Cloud applications such as Photoshop, Illustrator, Dreamweaver, Premier Pro, After Effects, and Audition
• Knowledge of LMS systems, and creating compliant content that functions within an LMS
• Knowledge of Web-based Training (WBT) creation, along with creation of media such as audio, video, custom animations/interactions, custom graphics, etc.
• Instructional design – knowledge of adult learning principles, assessment, needs analysis, job task analysis
• Experience providing instructional design across modalities (i.e. face-to-face, hybrid and online courses)
• Visual design – knowledge and experience in how to craft the visual experience that works best with course content
• Experience design – knowledge and experience in creating user interfaces that facilitates the best learning experience
• Adult Education in a financial services and/or corporate setting a plus

Leadership Skills:

• Ability to establish and/or build trust with teams, colleagues, and leaders
• Effective written and oral communication skills
• Ability to influence peers, direct manager, and specific business partners
• Ability to network and partner with colleagues and business partners
• Demonstrate adaptability; work well in ambiguous situations
• Model personal development
• Ability to work in a matrix organization
• Work well in a team environment
• Possess effective listening skills
• Possess effective, solution-oriented problem-solving and negotiating skills
• Ability to stay customer-focused
• Ability to collaborate with peers, design, SMEs and specific business partners by clarifying deliverables and reinforcing outcomes

Note that the Learning Design & Development Senior Analyst may work in an adaptive, self-managed, cross-functional Agile development team where additional duties may arise including, but not limited to:

• Support the intake of new learning request through consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&D and the business); measure business outcomes. 
• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners
• Observing and/or facilitating created curricula in both classroom and virtual environments and collaborating with key partners to ensure learner success

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group: 

Human Resources

Job Family:

Talent, Development, Learning & Diversity

Time Type:

Full time

Primary Location:

Jacksonville Florida United States

Primary Location Full Time Salary Range:

$70,720.00 – $106,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Apr 16, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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