Expert technical writer with a Masters degree in English and career in technical training and development.
Strong background in gathering information from subject matter experts to identify target audience’s training/documentation needs. Excel in meeting deadlines by prioritizing and managing tasks efficiently. I am a Certified Master Trainer of Information Mapping, a research-based method for writing clear and user-focused information, based on the audience's needs and the purpose of the information. The method is applied primarily to designing and developing business and technical communications. It is used as a content standard within organizations throughout the world.
I can provide the following services:
*Note my rate is dependent on the type of work and scope
Experience: 6-10 years
Availibility: 10-19 hours/week
Type of work: Part-time contracting
Work location preference: Remote
City and State: LOWELL, MA
Masters degree at English, Fitchburg State University
Bachelors degree at English, University of Massachusetts Lowell
Certificate at Master Trainer of Information Mapping
(from 09/2018 to 3/2019)
Technical Training Specialist, Plan, design, develop, and deliver knowledge and training content for Tufts University. Use instructional design best practices to create e-Learning courses for Tufts Technology Services (TTS).
(from 09/2017 to 3/2018)
Independent Consultant, Revised high-level procedural documentation to meet both the bureaucratic and practical needs of users for Dow Chemical – St. Charles Operations (SCO) by reviewing the current state of documentation and interviewing departmental heads and operators across 13 divisions.
Massachusetts Department of Fire Services
(from 4/2018 to 8/2018)
Independent Consultant, Introduced new e-learning courses for Massachusetts Department of Fire Services (DFS) by evaluating existing procedures and guidelines for first responders, identifying deficiencies in procedural documentation, and developing new procedures and additional course materials.
(from 05/2015 to 06/2017)
Head Corporate Trainer, North , Developed and taught the portfolio of Information Mapping methodology courses in public and corporate workshops. Designed computer-based and instructor-led courses, e-learning video products, and Train-the-Trainer curriculum to train and develop an international team of technical writing instructors. Excelled in tailoring blended-learning solutions for clients and presenting demonstrations to prospective clients.
University of Massachusetts Lowell
(from 09/2015 till present)
Adjunct Professor, Teach college writing for undergraduate students. Create highly engaging and dynamic curriculum aligned with course requirements. Incorporate current technology into curriculum with the deployment of the Blackboard Learning Environment.