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Training Coordinator (Administrative, Coordinator or related type experience) – 100% Remote

GP Strategies
Raleigh, North Carolina
June 2, 2022
Job Type
Experience Level
Organization Type Corporate L&D  
Pay Range
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GP Strategies Corporation is a global workforce transformation provider of organizational and technical performance learning solutions. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior training, consulting, and business improvement services customized to meet the specific needs of its clients. Clients include Fortune 500 companies, automotive, financial services, technology, aerospace & defense industries, and other commercial and government customers. Additional information can be found at gpstrategies.com.

GP Strategies Corporation has an opening for a Training Coordinator. This is a full-time, benefitted, remote position.

Summary:
Provide high quality training program coordination & administration for a global customer by utilizing excellent communication, organizational, administrative, customer service, and critical thinking skills. As a Training Coordinator you are responsible supporting both Clients and GP teams with the successful organization of Classes / Sessions that take place remotely or in person. You will be accountable for all aspects of the Administration around the Class, for example but not limited to: Establishing set up of event in preferred technology (LMS, LRM, WebEx, etc.); managing instructor calendar; booking venues and guest speakers; preparation and distribution of pre class materials and communications; post course logistics (roster management, evaluation, follow up communications); organizing logistics to ensure the Class runs and closes successfully.

You will be personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.

Essential Duties and Responsibilities:

Administrative:

  • Supports Delivery planning with client and PC or Regional Delivery Manager. Schedules right number of classes to meet timing requirements and reach learner locations.

Training Coordination:

  • Participates in meetings with client to review course deliverables and logistic needs
  • Consults with client and LMS Team to ensure correct setup of course, programs and sessions in LMS
  • Supports logistics, planning, etc.
  • Helps maintain active class rosters and registration lists; Schedule and administer enrollments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrollments to appropriate point of contact.
  • Supports distribution of material’s to certified instructors and learners as detailed in intake checklist
  • Helps with class coordination and communications as needed, including pre- and post-work coordination
  • Manages classroom logistics. Maintains detailed checklist of course logistical requirements
  • Schedule ILT facilities when using GP instructors or a specified list of MetLife instructors
  • Book accommodation for facilitators and participants, if required.
  • Liaise with internal and external vendors to arrange conference centers, hotels, trainers, print suppliers, catering and equipment.

LMS Administration Support:
Publish Classes using the GP Strategies internal Scheduling Tools in line with standard operating procedures.
Completes LMS required forms as needed to establish item, classes and ongoing class management.
Manages course registration for closed enrollment sessions
Monitors both closed and open session enrollment to ensure sessions are managed within the appropriate cancelation periods
Reviews and manage waitlist at the session level
Conducts class closure requirements
Troubleshoots/Answers and/or triages learner questions/issues

Additional Responsibilities:

  • Wherever possible you should provide value added services by making suggestions around continuous improvement.
  • To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.
  • To support a culture that promotes teamwork and discourages divisiveness at all organizational levels.
  • To act in accordance with your confidentiality agreement with the company at all times.
  • To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.
  • To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.

This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.

SKILLS DESIRED:

  • Demonstrated proficiency in customer service, quality, and continuous improvement.
  • Superior organizational skills, task management, time management, and attention to detail.
  • Must be professional, well spoken, and able to interact with customers at all levels.
  • Superior communication skills promoting a collaborative, flexible, and creative environment.
  • Analytical and detailed oriented.
  • Ability to work independently and in a team setting.

EDUCATION/EXPERIENCE REQUIRED:

  • Prior experience in Training Administration, Learning & Development or General Business Administration function (administrative, coordination, customer service, etc.)
  • Skilled user of MS Excel, Outlook, Word and other web-based applications.

PREFERRED SKILLS:

  • Associate’s or Bachelor’s degree
  • SAP( SuccessFactors) Learning management system (LMS) experience
  • Training and/or familiarity with formal quality programs is a plus

GP Strategies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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