Technical Writer

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We accomplish this through innovative software and program management solutions that harness millions of distributed energy resources, enabling utilities to support more renewables and rely less on fossil energy.We have an opportunity to introduce an in-house technical writing function to help focus us on solving internal and external gaps in knowledge and to improve overall understanding of our product. We’re looking for someone who thrives in a fast-paced environment and embraces ambiguity.

Main Responsibilities:

• Drive the content management and publishing strategy for EnergyHub’s product documentation and training materials.
• Establish a documentation publishing process and standards that will be applied to all documentation for the product.
• Evaluate, select and implement software programs such as a Learning Management System or Product Documentation Software to streamline the documentation publishing process.
• Work with subject matter experts to create and deliver content based on product timelines and customer needs.
• Edit, clarify, and proofread documents written by others and coach non-writers on ways to improve their writing.
• Maintain training materials to support knowledge sharing within the company as well as with its clients and customers.

Key Skills & Experience

• You love digging in, learning new things, and making complex concepts accessible for a broad audience.
• You obsess over language and communication, aim to continuously improve your practice, process, and craft.
• You’re able to assess priorities and be effective with minimal guidance.
• You have experience working with data in a product context or you’re interested in doing so.

Qualifications

• 5+ years of technical writing or other relevant experience.
• Experience working with technical products and a broad understanding of concepts such as data warehouses and APIs.
• Experience working with a broad range of stakeholders and users.
• Examples that show your ability to document complex technical products for a broader audience.

Preferred Skills & Experience

• Professional experience with and/or a passion for grid-edge technologies.
• Professional experience working with utilities and/or device companies.

The salary range for this position is $95,000-$125,000. Base pay offered may vary depending on location, job-related knowledge, skills and experience.Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy learning from each other.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.
• Focus on fun: EnergyHub places high value on our team culture. Happy hours and holiday parties are important to us, but what’s also important is how our employees feel every single day.

Company Information

EnergyHub is a growing enterprise software company that works with the most forward-thinking companies in smart energy. Our platform lets consumers turn their smart thermostats, electric cars, water heaters, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. We work on technology that already provides energy and cost savings to millions of people through partnerships with the leading companies in the Internet of Things.

Company Benefits

EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program.