Technical Writer

Position Summary

Samsung Wallet is a mobile payment service and digital wallet developed by Samsung. It is designed to be a one-stop shop for all your debit cards, credit cards, digital passes and tickets, ID cards, car, and home keys, making it easy to access and use when necessary. Working on the Samsung Wallet team, you will have the opportunity to collaborate with and learn from experts from a variety of fields, as well as work on exciting, challenging projects.

We are seeking a highly experienced Technical Writer to join our team. The ideal candidate will have at least 5 years of experience working as a technical writer for technical products in mobile apps and cloud-based services with a strong understanding of technical concepts, terminology, and developmental processes. The Technical Writer will create and maintain technical documentation, onboarding and integration guides, feature overviews, and more for Samsung Wallet.

Role and Responsibilities

Responsibilities:

• Create and maintain technical documentation, including API documentation, onboarding and integration guides, introduction and feature overview packages, release notes, and FAQs for internal and external audiences.
• Review, take ownership, clean up, and enhance existing technical documentation for Samsung Wallet.
• Collaborate with developers, product managers, and other stakeholders to gather information and understand technical concepts necessary to create and maintain these documents, ensuring that documentation is accurate and up-to-date.
• Create and maintain documentation templates and style guides.
• Project management of various ongoing and backlog of documentation projects, so that all stakeholders have visibility on timelines.
• Manage the documentation review process and incorporate feedback from internal and external stakeholders.
• Create video tutorials, infographics, and other visual aids to supplement written documentation, if needed.

Skills and Qualifications

Qualifications:

• 5+ years of experience working as a technical writer in a software development environment
• Preference for candidates with experience with products in mobile apps and cloud-based services
• Strong understanding of technical concepts and terminology, proven record of public-facing technical documentation
• Excellent writing and editing skills
• Strong attention to detail
• Knowledge of tools for content editing, versioning, web content publishing, and offline (such as PDF) publishing
• Bachelor’s degree in Technical Writing, English, Computer Science, or a related field
• Multi-lingual in English and Korean is desired but not mandatory
• Ability to work effectively with partners in different cultures and geographies

The salary range for this role, for candidates based in NYC, is expected to be between $105,000 and $165,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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About Organization

For over 70 years, Samsung has been dedicated to making a better world through diverse businesses that today span advanced technology, semiconductors, skyscraper and plant construction, petrochemicals, fashion, medicine, finance, hotels, and more. Our flagship company, Samsung Electronics, leads the global market in high-tech electronics manufacturing and digital media.

Through innovative, reliable products and services; talented people; a responsible approach to business and global citizenship; and collaboration with our partners and customers, Samsung is taking the world in imaginative new directions