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Content Writing

Technical Writer

Job Type Full-Time  
Experience Level Entry  
Organization Type Corporate L&D  
Pay Range $63k+  

Helping the Everyday Consumer Build Financial Health 

As a leading financial technology platform, OppFi powers banks to bring credit access to  millions of everyday consumers who are locked out of mainstream financial options. We go beyond our mission – to help people rebuild financial health – and go further to ensure we keep the customer at the center of everything we do. We are creating a Customer-obsessed culture, with the capital “C”.

And it starts with our team here. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We welcome individuals who want to make a difference in the financial system through creating and building simple, transparent products that facilitate credit access, enable savings, and build wealth.

A few other fun facts about us. OppFi is an Inc. 5000 company for six straight years, a Deloitte’s Technology Fast 500™, the seventh fastest-growing Chicagoland company by Crain’s Chicago Business, and was named on Built In’s 2022 Best Places to Work in Chicago.

The Role:

A technical writer creates software documentation, user manuals, and other technical content that converts complex technical information to a non-technical language. Technical writers work with developers to create software documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, and internal developer documentation including code diagrams and API references. Technical writers have a strong understanding of the products they are documenting to explain complex concepts in simple language. Technical writers also often play a role in editing and proofreading documentation that other technical writers have created.

Sometimes, a technical writer conducts user testing, to ensure that documentation is suitable for the end-user. The goal of a technical writer is to produce high-quality documentation that meets the needs of its intended audience. The software documentation ability of technical writers in the IT industry is second to none.

What you’ll do:

  • Prepare instruction/product manuals
  • Disseminate technical information in easy-to-understand language for a non-technical audience
  • Have technical accuracy in writing user documentation
  • Create software documentation after a thorough collaboration with subject matter experts and technical staff
  • Help other writers in creating documentation
  • Ability to maintain existing content and improve it
  • Convert complex documentation to easy language for multiple audiences
  • Create product manuals with screenshots and tutorials
  • Write documentation for internal teams such as developers and programmers
  • Communicate complex ideas in a concise manner

What you’ll bring to the team:

  • Bachelor’s degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
  • 3+ years of proven experience in writing technical documentation
  • Understand and explain complex technical concepts
  • Strong research and analytical skills
  • Ability to undertake multiple projects and deliver on tight deadlines
  • Excellent technical writing skills
  • Excellent verbal communication skills
  • Proficiency with documentation publishing software
  • Good working knowledge of Google Docs and Lucid Chart
  • Detail-oriented

Reports to: Director, Quality Assurance Engineering

Job Level: Tech I

The minimum salary for this role is $63,000. The total compensation package includes eligibility for performance-based bonuses as well as a 1-time equity grant based on level.

The actual offer, reflecting the total compensation package and benefits, will be at the company’s sole discretion, and determined by a myriad of factors including, but not limited to, years of experience, depth of experience, and other relevant business considerations.

Define your career at OppFi

OppFi is committed to providing an exceptional employee experience from Day 1. Key new hire programs include Day 1 Orientation, training with your manager and team, lunches with our CEO and President, and an educational summit featuring presentations by our senior leaders. Throughout and beyond your first-year journey, you’ll have access to a variety of events focused on culture, inclusion, connection, and education. We want you to feel welcomed, informed, and valued for who you are and what you bring to our company.

  • Day 1 – Month 3: Define Your Mission
    You’ll understand our company mission, values, and vision, and how your position at OppFi plays a part in that. With the help of your manager, you’ll set mission-aligned goals to make an impact in your role.
  • Months 3 – 6: Define Your Belonging
    You’ll understand OppFi’s culture and know how to engage with and influence that culture.
  • Months 6 – 12: Define Your Journey
    You’ll feel confident in your ability to execute in your role and empowered to take next steps in developing your career at OppFi.

Compensation and Benefits

OppFi offers a flexible remote environment, 401(k) matching program, and flexible paid vacation. Other benefits include medical benefits, dental and vision coverage, and tuition reimbursement. To support your wellness & growth, we provide monthly meditation and yoga classes and access to all LinkedIn Learning courses. We also offer Fringe, which is a lifestyle benefits platform that lets you decide how you want to spend your rewards from dozens of vendors like Uber, Doordash, and Urban Sitter. Dress code is casual.

EEOC Statement

OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, or federal law or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here.

OppFi is committed to the full inclusion of all qualified individuals. As part of this commitment, OppFi will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our People team at recruiting@oppfi.com.

Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the “OppFi California Employee Privacy Policy”, which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/

About Organization

OppFi is a mission-driven fintech platform that helps everyday Americans gain access to credit with digital specialty finance products. Our mission is driven by recognizing and addressing the disparity between financial inclusion and credit access for millions of everyday consumers.

We have been an Inc. 5000 company for five straight years, a Deloitte’s Technology Fast 500™, and the seventh fastest-growing company in Chicagoland in 2021 as measured by Crain’s Chicago Business based on five-year growth rate. Most recently, we were named named one of Crain’s 2022 Fast 50 and Built In’s 2023 Best Places to Work in Chicago.

OppFi maintains an A+ rating from the Better Business Bureau (BBB), an 83 Net Promoter Score, and maintains a 4.6/5 star rating on Trustpilot with more than 3,600 reviews, making it one of the top customer-rated financial platforms online.

To further our mission of providing credit access for millions of consumers, we’re looking for creative new talent to join our team and make a difference. OppFi team members approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. We prize collaboration, collegiality, and letting the best ideas win the day. To learn more, visit our careers page: https://www.oppfi.com/careers/