Technical Course Developer

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.

The people here at Apple don’t just craft products – they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Are you passionate about workplace learning and training development? Can you quickly and optimally resolve learning needs and create instructionally-sound synchronous and asynchronous training materials to meet those needs? If so, keep reading. The AppleCare Training Instructional Designer works with business partners to identify training needs and create instructor-led, virtual, and self-paced training using cutting-edge technology and innovative solutions.

Key Qualifications

• Minimum 2 years of instructional systems design experience on projects involving adult learning audiences.
• Training development experience involving adult learners, such as in a call center or customer service environment.
• Superb written and verbal communication skills and proficiency writing instructional content.
• Experience analyzing, building, and assessing curricula for asynchronous and synchronous classroom-based or virtual training environments.
• Fluency with instructional systems design models and methodologies, authoring tools, and learning management systems integration.
• Experience as a solo or lead content developer on instructional systems design projects related to adult learners.
• Proven proficiency with Apple operating systems, such as macOS, iOS, iPadOS.
• Exposure to Web authoring and multimedia tools, such as basic HTML, Dreamweaver, and Pixelmator Pro.
• Experience creating learning content for global audiences is a plus.
• Experience with project management is a plus.
• Proficiency Apple software applications including Pages and Keynote is a plus.
• Experience in a call center or customer service environment is a plus.

Description

On this team, we will challenge learners’ understanding through relevant activities, author measurable learning objectives, and develop materials that promote transfer, retention, and application. We work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are tradition.

Key responsibilities include:

• Design, create, and evaluate training for Apple Support Advisors in various queues.
• Work with partners to conduct training needs analyses.
• Design course learning objectives following Bloom’s Taxonomy.
• Build experiential activities appropriate for targeted learners.
• Work closely with subject matter experts to develop, revise, and maintain training content.
• Gain and maintain subject matter expertise necessary for developing comprehensive, accurate content.
• Develop valid assessment questions that correlate to learning objectives.
• Design, develop, and maintain classroom, virtual classroom, and self-paced training content using traditional instructional design and rapid development strategies.
• Promote and participate in team innovation, technology integration, process improvement, and collaboration.

Education & Experience

• Bachelor’s Degree or equivalent required; Master’s or higher degree in a related field a plus.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $77,000 and $123,000, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about ApplebBenefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Role Number: 200460706

About Organization

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.