logo logo

Success Coach

Arizona State University
Scottsdale, Arizona
April 15, 2022
Job Type
Experience Level
Organization Type University  
Pay Range
Share

Job Description

EdPlus at ASU seeks a highly-motivated, energetic and articulate Success Coach to join our high-performing team in the Success Coaching Center. The Success Coach partners with students in thoughtful and creative ways that guide and motivate them to reach their full potential.

Through quality conversation and meaningful exploration, the coach will build and maintain relationships with a focus on goal setting, overcoming obstacles and achieving success, while adhering to established guidelines. The Success Coach builds working relationships with colleges and advising teams across ASU and ensures students have access to necessary resources and tools.

EdPlus is a unit of the ASU Enterprise focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural and overall health of the local, national and international communities served by ASU.

EdPlus at ASU

ASU offers a total compensation package that includes valuable employee benefits. Click here to explore options.

Working Environment

EdPlus at ASU is located at SkySong, the ASU Scottsdale Innovation Center. The center houses a diverse business community that links technology, research, education and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting or standing. Daily use of desktop or laptop computer is required. Ability to clearly communicate to perform essential duties. Regular review of completed tasks.

EdPlus at ASU supports flexible work options, ranging from alternate work schedules to hybrid remote work schedules, subject to approvals per ASU policy.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree AND two (2) years previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the university charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

EdPlus at ASU

Desired Qualifications

  • Evidence of a Bachelor’s degree or higher in a related field.
  • Evidence of customer service skills and experience in helping, especially related to life or career coaching, counseling, or education.
  • Evidence of effective communication skills
  • Experience in using presentation skills, in an open and persuasive style with the ability to communicate empathy.
  • Experience with online programs and students in a higher education environment.
  • Experience developing, facilitating and maintaining strong, collaborative relationships with diverse populations.
  • Experience using Salesforce applications.
  • Experience working in a fast-paced environment with a variety of projects subject to quickly changing priorities.
  • Experience working with large populations of students, clients or teams.
  • Experience in using organizational skills, attention to detail, and effective time management and prioritization skills.
  • Experience with texting, social media and chat.
  • Experience in following guidelines, structure and established policy while working with others.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Essential Duties

  • Engages in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
  • Coaches students on developing a plan to achieve their academic and career goals.
  • Provides high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment.
  • Provides support for student accountability and success.
  • Works to build student knowledge, skills, attitudes and beliefs that support success.
  • Identifies areas for growth and opportunity and creates a personal development plan.
  • Works collaboratively and promotes the discovery process for problem solving.
  • Provides guidance and mentorship to new coaches.
  • Invests in students’ success and reflects commitment by answering phone calls, responding to voice or emails messages, texts or chat within the same business day, and staying beyond regular business hours if needed.
  • Works with internal and external partners in a positive and proactive manner.
  • Monitors student engagement via dashboards and implements interventions as prescribed.
  • Assumes or coordinates other duties or projects as assigned or directed.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume and cover letter should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

Applicant must be eligible to work in the United States; EdPlus at ASU will not be a sponsor for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.