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Instructional Design & Technology

Sr Technical Writer

Job Type Full-Time  
Experience Level Mid   Senior  
Organization Type Corporate L&D  
Pay Range $107k - $178k  
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Overview

This is a Remote Opportunity in the US

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers — big and small, across industries and around the world — utilize LTE and 5G cellular technology to connect people, places, and things, anywhere. We’re at the forefront of the Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re hungry to be part of something big, come join us.

Responsibilities

How Will You Contribute to the Company?

Cradlepoint is looking for a Technical Documentation Writer to report to the Technical Marketing Engineering (TME) Group within the Product organization. Members of the TME team extensively collaborate with marketing, sales, channel, support, and operations teams which all have their own unique needs. As an exceptional technical writer, you will be part of a team responsible for the quality, discoverability, and accuracy of the content, delivered in both internal and external mediums. You will do hands-on research to obtain necessary technical content from subject matter experts while translating it into clear, concise, structured documentation. The ideal candidate loves explaining how technology works and knows with complex systems that good documentation makes the difference between users stumbling and succeeding. You have strong technical skills and love learning new technologies and technical concepts. You like to collaborate and judge your success by the overall success of the customer.

What Will You Do?

  • Produce, update, and maintain high quality, partner and customer-facing documentation for a deeply technical product used by enterprises and fast-growing technology companies
  • Deliver various types of documentation: user guides, FAQs, how-to, technical training, etc.
  • Work directly with product management, product marketing, engineering, customer success, and external customers to ensure the documentation meets and exceeds customer needs
  • Drive documentation as a product, prioritizing and managing both the content and its presentation
  • Identify opportunities to improve efficiency
  • Work with technical documentation leadership to track and report on content performance against targeted goals
  • Design, test, measure, and improve documentation
  • Develop content plans for new products and features

QualificationsMinimum Qualifications:

  • Seven (7+) years experience researching, writing, editing, and reviewing product documentation and/or content in support of a technical product
  • Technical understanding of wireless WAN networking
  • Experience delivering high-quality documentation
  • Experience with Structured Authoring in XML
  • Experience using Content management systems
  • Background working with technical organizations and technical subject matter experts
  • Competent to manage a portfolio of projects through a documentation Lifecycle
  • Ability to quickly grasp complex technical concepts and make them easily understandable for Cradlepoint customers
  • Significant attention to detail

Note: Did you know that women and other marginalized groups often hold back on applying to jobs if they don’t meet 100% of all listed requirements? We don’t want you to hold back! If you don’t check every single box above but still feel like you could successfully do the work, we encourage you to apply! We’d love to connect and see how you could add to our team.

Why Cradlepoint?

At Cradlepoint, we’re one team – all in on inclusion. Celebrating the uniqueness of our individual team members across the globe helps us build diverse teams where we all can thrive. Our connected, community-focused culture enables each one of us to perform at our best and fully be ourselves.

Our Cradlepoint Values Drive Everything We Do

  • Stay humble and hungry: Be a curious learner, resilient, and competitive.
  • Don’t point a finger; lend a hand: We are one team! Communicate, provide support, and lift others.
  • Make a difference: Prioritize, innovate, differentiate, and think big for customer success. Make a difference in work and in our communities.
  • Keep it simple: Eliminate complexity. Reduce time to value.
  • Enjoy the ride: Celebrate – appreciate – grow.
  • Trust, Respect, and transparency: Be ethical, data-driven, respectful, and straight shooters who share openly.

We are creating the future of global connectivity & community. Come join us. You belong here.

Compensation And Benefits At Cradlepoint

At Cradlepoint, we know that our people are the key to our success. We offer a competitive compensation and benefits package to help with your individual needs and goals.

Your Pay

The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

  • $107,020 – $178,920

Your pay also includes the opportunity for an annual bonus. This variable pay opportunity is dependent upon the attainment of agreed to goals and objectives as determined by Cradlepoint’s Senior Leadership team. Certain eligibility and pro-ration rules apply.

Your Health

Cradlepoint offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Cradlepoint also offers subsidized dental and vision coverage.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Cradlepoint’s 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time

Your work-life balance is important to us. Cradlepoint provides generous paid time off, including: 15 days of Flexible Time Off (FTO), four paid quarterly well-being days, and 11 paid annual holidays (includes nine company holidays and up to two floating holidays). Please note that an employee’s FTO balance and floating holidays may be prorated in the first year, based on start date. Cradlepoint also offers paid maternity-leave benefits and six weeks 100% paid family leave for all employees.

Additional Benefits

Cradlepoint offers other company-paid benefits such as a comprehensive Employee Assistance Program, a free Headspace membership, LinkedIn Learning access, Talkspace mobile therapy, and volunteer paid time off.Cradlepoint’s Diversity, Equity, Inclusion, and Belonging mission is to create an inclusive work environment where all employees’ differences are celebrated, their thoughts matter, and everyone feels safe to bring their authentic selves to work. We’re proud to be an equal opportunity employer and aim to attract, develop, and engage top talent from a diverse candidate pool. It is our policy and commitment to provide equal opportunity employment for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

About Organization

Cradlepoint was born in Boise and built for wireless. We are a team of authentic, hard-working, and innovative people driven by a shared vision to Connect Beyond the limits of wired networks. We help customers utilize 4G and 5G cellular technology to connect people, places, and things — anywhere.

We’re at the forefront of Wireless WAN and 5G — the next big waves in networking — and we remain as hungry and humble as the day we started. If you’re eager to be part of something big, come join us. We’re hiring, and we’re looking in all corners of the world for the right talent to build our teams.

More than 32,000 businesses and government agencies around the world, including many Global 2000 organizations and top public sector agencies, rely on Cradlepoint to keep mission-critical sites, points of commerce, field forces, vehicles, and IoT devices always connected.

Cradlepoint was founded in 2006, acquired by Ericsson in 2020, and operates today as a standalone subsidiary within Ericsson’s Business Area Technologies and New Business portfolio. Cradlepoint is headquartered in Boise, Idaho, and has international offices in Asia Pacific, Canada, Europe, India, and Latin America.