SkillBridge Intern – Learning Design Professional

Description

The Learning Design Professional 2 Intern will utilize Humana’s Centralized Medicaid training and engage formerly acquired skillsets from the military experience and education to perfom within the learning delivery team. Work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Learning Design Professional 2 Intern will work with the department to perform the following:

• Analyze and organize content, designs solutions, and writes storyboards, scripts, performance support, policy & procedure documents, job aids and process flow documents.
• Use instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap.
• Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness.
• Ensures course materials are current and relevant to training needs.
• Tracks and analyzes the training programs effectiveness by examining learner’s satisfaction levels, proficiency testing, and job performance improvement.
• Provides instruction and guidance to Facilitators.
• Plans, organizes, and develops training curriculum, materials, job aid, job performance aids and programs to meet specific training needs.
• Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant.
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
• Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
• Follows established guidelines/procedures.

Required Qualifications

• Minimum one, (1), year of administrative experience working with documentation to include creation and editing of materials which may be used for any of the following: training, SOPA (Standard Operation Procedure Announcement), process flows, and/or job aids.
• Intermediate to Advanced MS Office Proficient in all office products (particularly Word, PPT, Excel, SharePoint and Vizio)
• Ability to organize, analyze and synthesize information
• Minimum Intermediate/Advanced typing and computer navigation skills using multiple systems, platforms) and an ability to troubleshoot and resolve general technical difficulties
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Additional Requirements/Adherence

Workstyle: Remote work at Home

Locations: United States

Hours: Must be able to work Eastern Time Zone schedule

Monday through Friday 8:00 AM – 5:00 PM Eastern

Work At Home Requirements

• Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
• A minimum standard speed for optimal performance of 25×10 (25mpbs download x 10mpbs upload) is required.
• Satellite and Wireless Internet service is NOT allowed for this role.
• A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Associate’s or higher Degree in one of the following areas: Business Administration; Learning and Performance; Education; Organizational Design or Related field.
• Cornerstone Experience
• Knowledge of MCD healthcare
• Progressive business experience with a focus on learning strategies and adult learning theories.

Additional Information

Covid Policy

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

You will be able to respond to the recruiters preferred response method via text, video or voice technologies. If you are selected for a screen, you may receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate. You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5- 10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

About Organization

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.