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Instructional Design

Senior Instructional Designer

Job Type Full-Time  
Experience Level Mid  
Organization Type Corporate L&D  
Pay Range TBD  
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First Command Financial Services, Inc.

Position Summary

 Perform as Development Project Leader (DPL) for various strategic training initiatives as well as introductory & periodic training projects and courseware for Advisors, Field Support Personnel, and Home Office employees. This position develops, delivers, maintains, and ensures consistency and quality in training tools, manuals, and systems. This position also utilizes appropriate tools and software to develop and deliver training via OneNet, First Reference, First Command’s Learning Management System (LMS), and other delivery methods.

Responsibilities

  • Design, develop, deliver, and maintain multi-media course materials and training collateral.
  • For own projects, select and use the training/instructional methods and procedures most appropriate for the situation and the target audience, and advise colleagues as appropriate.
  • Research and resolve content ambiguities based on incomplete or inaccurate information or obsolescence by partnering with Subject Matter Experts (SMEs).
  • Collaborate with content experts (SMEs) in the field and Home office to identify training requirements and to derive and edit content.
  • Use design methodology and a variety of applications to develop, deliver, and maintain training materials and systems.
  • Effectively communicate basic and advanced instructional design concepts and processes to the customer.
  • Using instructional design experience and judgment, convert existing training materials into performance-based training tools/manuals.
  • Serve as colleague reviewer and tester for content developed by colleagues.
  • Utilize the appropriate tools and software to develop and deliver training via the Web or other delivery methods.
  • Work in partnership with customers to identify and accomplish necessary changes to existing training tools/manuals.
  • Periodically review components of the entire training library of modules and resources to ensure consistency and quality in training tools, manuals, and systems.
  • Input new records and changes to existing records in the maintenance database.
  • As needed, assist with provisioning and basic technical support of First Command’s Learning Management System.
  • Assist with the conversion of videos and other tasks as needed to support home office classes.

Supervisory Responsibility

N/A.

Qualifications

Education

  • Bachelor’s Degree required.

Work Experience

  • A minimum of 5 years of experience using an instructional design methodology. (REQ.)
  • Completion of advanced training in instructional design and/or e-learning. (PREF.)

Certifications

  • Training/Certification in Criterion Referenced Instruction (CRI) or a comparable instructional design methodology preferred.

Knowledge, Skills, and Abilities

  • Advanced computer skills and proficiency in Microsoft Office applications. (REQ.)
  • Knowledge of principles and methods for curriculum and training design. (REQ.)
  • Excellent analytical ability, attention to detail, and proven ability to work independently and in teams. (REQ.)
  • Excellent verbal communication skills, to include active listening skills. (REQ.)
  • Excellent written communication skills, to include superior editing skills and the ability to communicate information and ideas in writing so others will understand. (REQ.)
  • Adaptability to shifting priorities in a dynamic environment of limited resources and ever-changing needs and missions. (REQ.)
  • Proficiency in e-Learning authoring tool, Learning Management system, and other tools used in creation and maintenance of training resources. (REQ.)

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Disclaimer

The information of this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

©2023 First Command Financial Services, Inc. parent of First Command Brokerage Services, Inc (Member SIPC, FINRA), First Command Advisory Services, Inc., First Command Insurance Services, Inc. and First Command Bank. Securities products and brokerage services are provided by First Command Brokerage Services, Inc., a broker-dealer. Financial planning and investment advisory services are provided by First Command Advisory Services, Inc., an investment adviser. Insurance products and services are provided by First Command Insurance Services, Inc. Banking products and services are provided by First Command Bank (Member FDIC, Equal Housing Lender). Securities are not FDIC insured, have no bank guarantee and may lose value. A financial plan, by itself, cannot assure that retirement or other financial goals will be met. First Command Financial Services, Inc. and its related entities are not affiliated with, authorized to sell or represent on behalf of or otherwise endorsed by any federal employee benefits programs referenced, by the U.S. government, or the U.S. armed forces.

First Command does not discriminate in the recruiting of Employees or Financial Advisors on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, marital status, disability, age or veteran status. No information solicited by First Command from you is intended to be used in a discriminatory manner. All information provided by you will be reviewed carefully, but the receipt of an Advisor application or other information does not imply that you will be offered the opportunity to enter into a Financial Advisor/Agent Agreement with First Command.

Job Location

1 FirstComm Plaza, Fort Worth, Texas

Position Type

Full-Time/Regular

About Organization

First Command Financial Services, Inc. coaches our Nation’s military families in their pursuit of financial security. Since 1958, First Command Financial Advisors have been shaping positive financial behaviors through face-to-face coaching with hundreds of thousands of client families.

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