Senior Commercial Instructional Designer

About this position

We are looking for an outstanding, driven, and creative learning and development professional who is self-motivated and enjoys working in a team environment. The ideal candidate will play a critical role in improving the knowledge and productivity of our sales team members through creation and implementation of various learning and developing programs within the organization.

What you’ll do

Instructional Design – 70%

• Lead the design and development of training materials including e-learning modules, facilitator and participant guides, PowerPoint presentations, participant handouts, job aids, etc.
• Assist in creation of training surveys and analyze employee feedback on course effectiveness
• Revamp of existing content including solution modules, solution playbooks, and tools training modules. Familiarity with salesforce training a plus.
• Collaborate with product, marketing, implementation, and other subject matter experts to research, design, and/or obtain training content
• Lead content reviews with team to ensure highest level of accuracy and quality
• Participate in Train the Trainer sessions with facilitation team
• Ensure facilitators are familiar with new content and aware of content updates
• Work with broader sales enablement team to establish and oversee process for content intake, review, and refresh

Learning Management System Administration – 20%

• Monitor, update, and report employee data in the Learning Management System (LMS) to document completion of training requirements
• Create and assign training offerings in LMS
• Other duties as assigned

Training Coordination – 10%

• Coordinate details for bi-weekly continuing education program, including compiling attendee lists, creating, and sending communications, scheduling presenters, etc.

What you’ll need

• Bachelor’s degree in Instructional Design, Education, Media or relevant field
• 7+ years’ experience creating instructor-led, virtual, and eLearning content including presentations, learner guides, and facilitator guides
• Ability to prioritize and manage deadlines while maintaining high-quality content
• Experience using a variety of tools and learning methodologies, including virtual learning environments, and learning management systems
• Understanding of ADDIE design model
• Familiarity with the Kirkpatrick Model and experience demonstrating learning outcomes related to training content
• Ability to conduct a training needs assessment to accurately identify the true need and develop prescriptive content
• Strong work ethic, independence, and dependability
• Ability to work successfully in remote environment
• Fast learner and ability to grasp topics quickly
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Strong written and verbal communication skills and excellent presentation skills
• Effective interpersonal, influence, collaboration and listening skills
• Driven for individual and team results
• Passion for learning, a high-level attention to detail and accuracy in your execution of work
• Ability to lead other instructional designers as the team scales and grows
• Ability to manage contractors and hold them to both quality and efficiency standards
• Experience or Knowledge in fields of Healthcare, Revenue Cycle, or Sales Training are a plus

About the team

The People Team (HR) and, frankly, everyone at Waystar believes we are only as strong as our people. Therefore, the People Team provides the tools, processes, and support to help team members do their best work, achieve a fulfilling life balance, and enhance their journey of development. From recruiting to onboarding and comprehensive benefits to professional growth, the department handles all human resources matters. The People Team includes Talent Acquisition (attraction and selection), Learning + Development (professional development and training), Strategic Business Partner (performance management and engagement), and Total Rewards (benefits, payroll, technology, and analytics).

About Waystar

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful,

Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans.

Waystar perks

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
  Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
  401(K) program with company match
• Pet insurance
• Employee resource groups
• Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.