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Program Manager, Innovation Lab Community

Arizona State University
Tempe, Arizona
May 10, 2022
Job Type
Experience Level
Organization Type University  
Pay Range $49K - $75K

Job Description

The University Innovation Lab Community Manager will be responsible for building a sustainable online community that meets the needs of student success professionals. Working with the Lab Content and Product Manager and other members of the UIA staff, the Community Manager will implement and evolve the Lab engagement strategy to make sure the Lab creates a positive user experience for student success innovators and professionals who come to learn and collaborate. The Community Manager will be the primary person responsible for listening to Lab subscribers, UIA members, and our larger network to ensure their voices are represented in our offerings and processes. The Community Manager will be instrumental in implementing an expansion strategy to bring the University Innovation Lab to a wider national membership. They will also connect organizations and individuals to the UIA; respond and connect to the needs heard; analyze the insights gathered; and make recommendations for ways to better engage our stakeholders.

Working Environment

  • This position is a member of the UIA Central Team based at Arizona State University, but structured as a remote/virtual employee.
  • All UIA Central team members are remote/virtual and working across timezones.
  • Occasional travel for events and retreats may be required.
  • Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking.
  • Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds.
  • Ability to clearly communicate to perform essential duties.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree in a related field AND five years administrative/coordination experience; OR, Master’s degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

ASU Knowledge Enterprise advances research, innovation, strategic partnerships, entrepreneurship, and international development. Our success arises from solutions-focused, interdisciplinary research; an entrepreneurial approach that is embedded in every school and department; and a commitment to transform society in a positive way. To learn more about how Knowledge Enterprise is a place for your career to grow, visit https://research.asu.edu/about-us/careers.

Desired Qualifications

  • Evidence of a Master’s degree in Community Engagement or other relevant field.
  • Experience and training in UX design
  • Experience developing strategies and workflow for executing complex projects and initiatives.
  • Experience fostering partnerships and developing understanding of needs, issues, and problems across organizations and stakeholder groups
  • Experience in higher education institutional transformation.
  • Experience working effectively in an environment subject to changing priorities, sensitive/confidential information and short deadlines.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Essential Duties

Lab Member Experience: 50% of time

  • Manage recruitment, onboarding, retention and user experience in the University Innovation Lab.
  • Design helpful user pathways and guide cohorts through those pathways.
  • Engage community members through online groups and discussion boards,
  • Plan and coordinate virtual events, including moderators, panelists, and speakers.
  • Collaborate with appropriate UIA team members to develop engagement calendar and communicate Lab activities/updates to UIA members, Lab subscribers, and wider network.
  • Measure, track, and report on key ROE (Return on Engagement) metrics.
  • Research and recommend new technology tools and engagement approaches in the Lab.
  • Recruit, manage and supervise Lab Leaders to drive community engagement

Lab Membership/Strategic Partnership Expansion: 50% of time

  • Use WordPress to manage user subscriptions and tiered access.
  • Use community and social listening to source insights, needs, and success stories to inform Lab strategy and inspire continued engagement.
  • Facilitate pilot user groups
  • Advocate for inclusion of voices missing from active community discussion and forums and work to create an inclusive community.
  • Collaborate with UIA staff to ensure that Lab activities integrate with overall UIA priorities and engagement planning
  • Lead annual recruitment of new member subscriptions for individuals, campuses and organizations
  • Engage on behalf of the UIA in higher education innovation communities to share information about resources available in the lab community
  • Collaborate with UIA leadership on communications for recruitment campaigns

Knowledge, Skills, and Abilities:

  • Knowledge of community engagement best practices.
  • Knowledge of WordPress and related plugins such as Memberpress.
  • Knowledge of market/industry/technology trends, supported by continual learning.
  • Skill in establishing, tracking, and reporting engagement metrics.
  • Skill in forging authentic online relationships and communities through connection, amplification, recognition, and empathy.
  • Skill in proactive and efficient problem solving.
  • Skill in strategic thinking and planning.
  • Skill in establishing and documenting effective workflows and processes.
  • Skill in recruiting and retaining new members in professional communities
  • Ability to collaborate with UIA staff and members to make sure Lab activities align with organizational culture and goals.
  • Ability to conduct community listening and use insights to inform decisions.
  • Ability to imagine, design and provide creative engagement offerings.
  • Ability to advocate for staff, stakeholders, and partners.
  • Ability to respond to emerging needs and changes with flexibility and innovation.
  • Ability to lead UIA partners and stakeholders in executing Lab engagement strategy.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.