Program Manager – DC

Job Description

Thunderbird School of Global Management is currently hiring a program manager to coordinate and direct the activities and functions of our academic degree programs, and to provide effective logistical, administrative, operational, and communication support for the Center of Excellence in Washington, D.C. Under administrative direction, the program manager ensures that the goals and objectives of the programs and Center are accomplished in accordance with priorities, time limitations, funding limitations, or other specifications.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

We offer our employees hybrid work arrangement where employees spend a minimum of 60%of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Ability to clearly communicate to perform essential function.
• Schedule includes evening and weekend (multiple times per month).

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree in a related field AND five years administrative/coordination experience; OR, Master’s degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem-solvers from around the globe. From our world-renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes diversity and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

Desired Qualifications

• Experience working in a higher education environment, specifically with an executive-level graduate student population.
• Experience in follow-up and customer service skills.
• Evidence of effective communications skills.
• Experience and sensitivity working with colleagues and students from diverse backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.
• Experience in fostering partnerships and developing understanding of needs, issues, and problems.
• Experience in planning, analyzing, and coordinating activities and establishing priorities.
• Experience in Microsoft Office software (Word, Excel, PowerPoint).
• Experience in using project management software.
• Experience in being detail-oriented and multi-tasking.
• Evidence of having a positive attitude and being a team player.
• Experience in being flexible and adaptive to changing priorities.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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Essential Duties

• Develops and monitors daily operations and coordinates degree programs activities.
• Oversees logistics, scheduling and target audience communications for class weekends and other events.
• Receives and responds to a variety of student inquiries; addresses problems, issues and/or concerns including, but not limited to: onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.
• Monitors student progress toward graduation; maintains and updates electronic records to ensure ongoing accuracy and availability of information.
• Monitors inventory of materials and supplies.
• Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to: Student Success, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design, University Technology Office, Registrar, Student Billing Services, Financial Aid, Graduate College, and catering.
• Supervises and facilitates the development of high impact workshops or meetings for students.
• Supervises the preparation of budget proposals; establishes expenditure controls and recommends the allocation of resources within the limitations of the budget.
• Oversees the evaluation program’s effectiveness to develop and implement the goals and objectives of the degree including: improved methods of program delivery; evaluation methodology design and implementation including analysis of results and takes or recommends proper action based on outcomes.
• Supports all administrative functions for the Center.
• Supports cross-departmental communications and reporting efforts such as newsletters, presentations, briefing to the leadership team, and stakeholder outreach as needed.
• Creates agendas, slides, or other visual documents, including relevant reports; staff meetings, captures notes, and tracks action items, and maintains and shares accurate project files, reports, and internal documentation.
• Assists the Executive Director in the drafting and refining of the Center’s strategy and plans, and the successful implementation of the strategic goals, and undertakes special projects as assigned by the leadership, including performing research and analyses for special initiatives.
• Serves as primary point-of-contact for most internal and external matters and partnerships on behalf of the Center of Excellence and as assigned by the leadership and handles target audience communications.
• Drafts, or assists the Executive Director in drafting and disseminating relevant outputs to reach target audiences, including through digital strategies, social and traditional media and convenings, and achieve the Center visibility and impact by building an organic audience.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

Applicant must be eligible to work in the United States. Thunderbird School of Global Management will not be a sponsor for this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.