Program Manager

Job Description

The Program Manager performs a variety of duties related to the management of University Academic Success Programs’ (UASP) in-person and online Tutoring Programs across ASU’s four campuses and online. This position develops a shared supervisory model and manages all aspects of the in-person and online tutoring center operations across all campuses and online, including but not limited to hiring, training, supervising, and evaluating student staff and professional staff; providing ongoing student development; developing program areas; making budget recommendations for designated program areas; using data to make recommendations to direct supervisor; assisting with overall strategic planning, and contributing to overall center performance. This position requires the Program Manager to work in a team environment not only with student staff, professional staff, and faculty but also with other UASP staff and the services they provide. This role is also responsible for overseeing the deployment of UASP’s 24/7 learning support model for their assigned area. In addition, this role is responsible for staying up-to-date on trends related to in-person and online tutoring and applying that information to the 24/7 learning support model. The Program Manager will serve as liaison to assigned college partners to promote and discuss the 24/7 platform benefits for student use and potential growth. In addition, this position will participate in Work+ training for professional staff, mentor UASP’s working learners in Work+, lead the incorporation of Work+ into ongoing UASP training, and evaluate UASP’s working learners according to Work+ guidelines. The Program Manager supports UC’s Work+ by engaging in all aspects of the designated program areas, including, but not limited to, mentorship, reflective practices, professional development, evaluation of working learners, and use of digital portfolios. The position will also participate in co-designing activities to continuously improve and update the designated program areas while also managing compliance with Work+ expectations. University College values the employees’ experience; as a result, University College will engage employees in active collaboration to discuss the design of work, workspaces, and tools to improve the quality of their own workspaces. This position’s primary location will be at the Tempe campus but with periodic travel to Downtown Phoenix, Polytechnic, and West campuses.

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds.
• Regular activities require the ability to quickly change priorities, which may include and/or are subject to the resolution of conflicts.
• Ability to clearly communicate to perform essential functions.
• Some evenings and occasional weekends may be required based on the needs of the unit.

Minimum Qualifications

Bachelor’s degree in a related field AND five years administrative/coordination experience; OR, Master’s degree in field appropriate to area of assignment AND three years administrative/coordination experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

University Academic Success Programs (UASP) is located on five campuses and online and provides a dynamic, supportive learning environment for freshmen to doctoral students. UASP uses a peer-to-peer model and hires ASU students who participate in an intensive, ongoing training program certified by the College Reading and Learning Association. Programs include undergraduate and graduate subject tutoring centers, undergraduate and graduate writing tutoring centers, academic mentoring, Supplemental Instruction, and success programs. UASP offers review sessions, writing workshops, academic skills workshops, Transfer Connections, Success in Graduate Writing Camps, Dissertation Writing Camps, and Pathways to Achieving Student Success (PASS). UASP embraces a culture of passion (Hungry), awareness of others (Smart), and modesty (Humble). UASP consists of 21 dedicated professional staff members and over 350 student staff devoted to student success. UASP employs ASU undergraduate and graduate students as desk aides, subject area tutors, writing tutors, graduate writing consultants, and Supplemental Instruction Leaders. As a part of University College, UASP embraces a culture of innovation through technology and creative problem-solving. For more information, please visit the UASP website at http://tutoring.asu.edu.

Desired Qualifications

• Experience in tutoring programs and/or teaching experience
• Supervisory experience
• Experience using technology such as Canvas, Zoom, Slack, Tutortrac, Google suite, Microsoft Office and/or other web applications
• Experience developing programs to support student success (STEM fields preferred)
• Experience in analyzing data and creating reports
• Experience in developing and presenting workshops and trainings
• Evidence of effective verbal and written communication skills
• Experience working in a team setting and collaborating with internal and external partners
• Ability to use an analytical and open-minded approach toward problem-solving

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Essential Duties

• Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating assigned staff which includes student and professional staff.
• Manages all aspects of the UASP in-person and online tutoring program across all campuses and online.
• Collaborates as a part of UASP’s cross-campus team to strategize and plan for shared supervision, ongoing program development, outreach, training needs, budgeting, and student support for all in-person and online student staff.
• Engages in professional development by monitoring current research and trends in assigned area scholarship.
• Uses learning center management theory and learning theory as well as student development theory to develop and deliver curriculum for student staff training and ongoing development.
• Develops and delivers workshops.
• Identifies, develops, and maintains partnerships with academic staff, student affairs administrators, and community agencies to promote UASP initiatives.
• Works with UASP Management Team to evaluate the effectiveness of program and communications strategies.
• Creates relationships with university partners to promote programs and design programs based on needs.
• Collaborates with faculty to identify and support student needs in addition to being the liaison to academic departments.
• Develops program schedule based on budget and demonstrated need of targeted student population.
• Serves on various UASP committees.
• Serves as chair of UASP assigned internal committee, managing all aspects of the committee’s work and collaborating with management team representative for the committee.
• Prepares updates regarding the tutoring program through reports providing trends, activity, and student utilization to be shared with faculty and staff by using TutorCloud program and spreadsheets.
• Works in a team environment to assist UASP colleagues as needed.
• Responds to student questions and concerns.
• Will be required to travel to the 4 campuses on a periodic basis to understand program operations.
• Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
• Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems.
• Contributes to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work.
• Supports University College’s Work+ by providing direct mentorship in the area of career development to students.
• Promotes Work+ opportunities to student staff and professional staff and encourages participation.
• Follows Work+ program standards to ensure program quality and success.
• Performs other duties as assigned

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.