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Manager, Business Analytics

Arizona State University
Tempe, Arizona
September 1, 2022
Job Type
Experience Level
Organization Type University  
Pay Range
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Job Description

Sun Devil Athletics seeks a Business Intelligence Manager, who will play an important role in the data analysis to support the SDA Ticket and Premium sales efforts. This role will play a major role in driving business and strategy across all revenue generating business verticals including pricing strategy and Sun Devil Club fundraising campaigns. The role will have direct experience working with massive transaction data sets to support the SDA business operation goals and objectives. This position adheres to NCAA and Pac-12 rules and regulations, as well as the policies and procedures of the department, the university and the Arizona Board of Regents.

Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
  • Required to stand for varying lengths of time and walk moderate distances to perform work
  • Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
  • Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
  • Communicate verbally to perform essential functions

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Minimum Qualifications

Bachelor’s degree in a related field and four (4) years of experience in the program of assignment at the college or university level; OR, Eight (8) years of experience in the program of assignment at the college or university level; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Department Statement

The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the “best of the best” and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the PAC-12 conference. This conference is known for having won more NCAA national championships in team sports than any other conference in history.

The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.

The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity, inclusion and expression to build a strong Sun Devil Community reflective of ASU’s charter.

SDA affirms ASU’s commitment to equal employment and is fully committed to the principles of student-athlete welfare, institutional control, gender equity and inclusion, ethnic diversity, and sportsmanship. This commitment includes creating an environment where student-athletes contribute to a winning tradition while enhancing the campus and local community and competing in a program having integrity and high ethical standards. SDA is committed to a leadership role within the university, community, the Pac-12 Conference, and the nation.

SDA is committed to recruit, retain and develop a gender equitable, inclusive and diversified workforce.

ASU offers up to 24 hours of professional development opportunities per year and a competitive benefits package, which includes paid vacation and holidays, health insurance, free mental health resources, employee discounts and more. In particular, ASU offers a generous tuition discount for employees, their spouses, dependents and retirees. Working in SDA also provides unique access to sporting events and athletic-related discounts.

For more information on ASU benefits, please visit http://cfo.asu.edu/hr-benefitsenrollment.

Desired Qualifications

  • CRM experience
  • Demonstrated knowledge of the principles, methods and techniques of developing queries for reporting and analysis
  • Experience in using problem-solving and metadata skills
  • Skill in communicating complex, conceptual and technical concepts to a variety of audiences both in writing and orally.
  • Ability to work both independently and in collaboration with a variety of individuals
  • Ability to work effectively in an environment requiring balancing multiple competing deadlines and priorities
  • Ability to lead by example in communicating, participating and encouraging support of the institutions sustainability programs
  • Demonstrated knowledge of NCAA and Pac-12 rules and regulations

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/relocation-services.

Essential Duties

  • Act as primary liaison with campus units on Master Data Management, CRM and Business Intelligence
  • Act as primary liaison with Corporate Partnership Department including creating new sponsor account, processing payments, managing ticketing inventory, etc.
  • Evaluate and resolve ticketing problems; authorizes exceptions or deviation from policy such as ticket refunds
  • Ensure reliability and accuracy of ticketing database
  • Expected to be available in a ticketing operations role for all football games and other sports as needed
  • Collaborate with internal and external SDA stakeholders to understand their goals and create strategies to bring about measurable results
  • Work with SDA staff to implement recommendations and track business and engagement results using DOMO
  • Translate data into actionable results
  • Assist PAC-12 working group to create business intelligence reports with visualization tools
  • Complete trainings so that SDA is self-sufficient in creating new reports and visualizations
  • Develop new reports to track engagement and purchasing behaviors
  • Identify and participate in strategies to acquire new Sun Devil Club members
  • Supervise daily activities of database and CRM maintenance staff to ensure adherence with established quality and quantity standards
  • Initiate appropriate procedural changes as appropriate
  • Create custom reports as needed/requested by SDA Leadership
  • Complete data collection, analysis, reporting, documentation and other duties to ensure accurate and timely processing of development of required reports
  • Actively participate in functionality testing for new releases to CRM applications to identify changes and/or revisions which impact operations and associated processes/procedures
  • Respond to escalated inquiries/problems and/or issues to mediate and resolve concerns by researching and initiating appropriate measures
  • Escalate issue as appropriate
  • Prepare, process and issue a variety of targeted correspondence to constituencies
  • Act as a subject matter expertise in the suite of systems Sun Devil Athletics operates, focusing on the interactions between systems and their comparative strengths and weaknesses
  • Manage multiple competing priorities through effective organization and communications

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

To be considered, your application must include the following:

  • Cover letter
  • Resume/CV
  • Three professional references (personal references are not accepted)

Please include all employment information in month AND year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education or 24 credit hours, is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.