LMS Administrator

Overview

This position is responsible for managing various aspects of ArchCare’s Learning Management System (LMS) and the Learning and OD department. Perform all standard LMS operations using CourseMill technology such as registrations and enrollments and the creation and management of student accounts, courses, and curricula. Coursemill training will be provided. Produce reporting on LMS data such as completions, registrations, and user statistics. Train and mentor new hires who have elevated access within the LMS. Respond to learner inquiries and technical issues. Assist in the research and development of new training curriculum and e-learning courses. Design all e-learning courses to match the established format. Provide support as needed to the Manager and AVP of the Learning & Organizational Development Department. Additionally, the LMS Administrator may assist in the set-up and oversight of in-person and virtual classes, as well as occasional assistance in facilitating classes.

Responsibilities

• Provide Five Star Customer Service to all internal and external customers 100% of the time.
• Create new accounts and register learners in LMS 
• Maintain and improve the integrity of the LMS course catalog 
• Assist in coordination of schedule creation & attendance recording
• Evaluate and identify necessary improvements, make suggestions and recommendations
• Collaborate with other members of Learning & Organizational Development on initiatives that support short-range and long-range goals
• Partner with other employees on projects, programs and initiatives
• Provide technical assistance for live virtual classes as needed
• Conduct all LMS administrative duties as needed
• Prepare training spaces for training events
• Correspond with learners via phone and email to confirm enrollment in training programs and respond to inquiries about training programs
• Design e-learning courses using CourseMill technology
• Design PowerPoint presentations for live courses
• Write & proofread materials developed by department
• Provide LMS reporting and statistics on areas such as users, registrations, and completions
• Assist in the research and development of new courses
• Communicate with course requestors and provide accurate timelines and updates on delivery
• Leverage technology in helping to market new courses 
• Train and mentor new hires as needed who have instructor responsibilities within the LMS
• Participate in other projects and duties as assigned

Qualifications

• Highly proficient in Microsoft Excel and Microsoft PowerPoint
• Experience with Learning Management Systems at the administrative level
• Excellent written and spoken communication
• Ability to handle multiple simultaneous projects 
• Excellent customer service skills 
• Excellent time management and organizational skills
• Accountable/ Results Oriented
• Attention to detail

About Organization

ArchCare is the Continuing Care Community of the Archdiocese of New York and one of the nation’s largest and most dynamic healthcare systems. ArchCare provides quality care to thousands of people of all faiths through its home and community-based and residential care programs, including long-term skilled nursing care, short-term rehabilitation, home care, nursing home alternatives, hospice, assisted living, an acute care specialty hospital and health and social services for people with Huntington’s disease, HIV/AIDS, developmental disabilities and other specialized care needs.

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