Learning and Support Associate
Description
CircleLink Health is looking for an innovation-focused Learning and Support Associate who will onboard, orient, and support new members of our care team. You’ll work closely with members of our operations teams to remotely assist with orientation, provide internal support, and assist with initiatives to improve clinician and patient experience. The Learning and Support Associate will play a key role in ensuring early success of our new clinicians and care team members as they provide preventive health coaching to patients nationwide.
Key Responsibilities:
- Leading new care team members through the onboarding/orientation process
- Providing classroom style review meetings throughout orientation process
- Assist in managing, updating, and improving our LMS & knowledge-base
- Assisting with the implementation of software redesign and new features
- Helping with other business tasks as needed (e.g: performance improvement, retention and satisfaction, etc.)
Requirements
Required Skills and Abilities:
- Passion for improving healthcare
- Energetic and highly personable
- Improvement-oriented; takes initiative to improve processes and problems
- Professional but compassionate communication style
- Skilled with technology and learning new things
- Eager to grow and make an impact
- Adaptable; comfortable working in a dynamic environment
- Fluent/Native English
Education and Experience:
- 0-3+ years experience, preferably in healthcare (non-healthcare experience also considered)
- Experience in customer service, operations, and/or onboarding
- Experience in a hyper growth, start-up environment
Benefits
Our Values:
- We are supportive of our colleagues, both proactively and responsively.
- We are passionate about generating open communication practices wherein our employees are welcome to share feedback.
- We facilitate regular meetings centered around assessing your skills in order to create individualized advancement plans.
- We pride ourselves around maintaining respectful interactions within all of our communication mediums.
- We regularly assess opportunities for adjustment to improve our productivity.
Benefits:
- Unlimited PTO
- ClassPass and transportation credits (where applicable)
- 401(k) and shares in the company
- 95% health insurance coverage
- Meaningful work improving the lives and health of vulnerable patients nationwide.
- Remote work environment that allows you to work from anywhere.
- International and diverse work atmosphere.
Salary Range:
$50,000 – $60,000 based on experience
CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform. Learn more about us on our website
About Organization
CircleLink Health is the most effortless and clinically effective Medicare care management platform.
With zero upfront cost and zero staff workload, CircleLink enables you to expand your Care Management services to patients in-between office visits and reach your financial goals.
Additional Benefits:
• Expand patient's care in-between office visits
• Improves your patients’ experiences and outcomes
• Generates new practice revenue with no added staffing
• Integrates seamlessly into your workflow
• Supports care coordination, MIPS, audits, and more
In 2015, Medicare recognized the need for follow-up care between physician visits for patients with two or more chronic health conditions. The resulting Chronic Care Management reimbursement was followed by similar incentives for mental health follow-up care. CircleLink Health is serving primary care, cardiology, and other physician practices across the country, making monthly non-face-to-face care between physician visits more effective and affordable.